Receptionist for a Pet Resort

$34,320 - $39,520/Yr

Thousand Hills Pet Resort - San Luis Obispo, CA

Part-time - Entry Level

Onsite - San Luis Obispo, CA

About the position

The Receptionist at Thousand Hills Pet Resort plays a crucial role in ensuring a welcoming and efficient environment for clients and their pets. This part-time position involves managing client interactions, handling reservations, and maintaining high standards of customer service while supporting the overall operations of the pet resort.

Responsibilities

• Welcoming clients into the facility and providing friendly customer interactions.
• Answering phone calls and emails, and checking clients' pets in and out of the facility.
• Taking detailed notes regarding pet information such as feeding instructions, medications, allergies, and behavioral traits.
• Making reservations, managing waitlists, and processing new clients.
• Forwarding complaints to the resort manager and advising on beneficial changes for customer relationships.
• Maintaining office and customer standards and policies, and suggesting improvements to the Resort Manager.
• Caring for office equipment and supplies, and reporting deficiencies to the manager.

Requirements

• At least 2 years of experience in customer service.
• At least 1 year of receptionist or office experience.
• Experience in the Animal Care Industry is a plus.
• Proficiency in Mac Operating Systems, Microsoft Office, Evernote, Google Docs/Sheets, and online database management.
• Excellent organizational skills.

Benefits

• Employee discount
• Paid time off