Receptionist - Annenberg

$20 - $25/Yr

The People Concern - Santa Monica, CA

Full-time - Entry Level

Santa Monica, CA

Social Assistance

About the position

Using evidence-based practices such as harm reduction, housing first, and trauma-informed care, the Receptionist is the primary staff member that provides mail and message services. The Receptionist also assist with telephone, direct in-person information and referral services. The Receptionist will assist with the program flow of services is implemented and follows the program protocol and procedures for services.

Responsibilities

• Assist staff in maintaining order and a smooth flow of services throughout the day.
• Retrieving messages from voicemail every morning and after lunch, and post or transfer as appropriate.
• Pick up mail from the Post Office. Sort mail, file mail away and distribute mail daily.
• Distribute mail to clients per Access Center Mail Protocol, Policies and Procedures.
• Update all necessary forms and documents pertaining to the mail program.
• Enroll and re-enroll clients in the mail program.
• Keep Mail drawers and mail areas clean and neatly organized.
• Maintain the Mail database system; Keep organized and up to date with new enrolled clients, and expired mail agreements.
• Manage the mail forwards and package lists.
• Purging mail that is outdated (over 30 days).
• Answer and route incoming phone calls; screening, taking messages for staff and clients and provide accurate and appropriate information to community members as needed.
• Track and document phone calls received.
• Stock forms; upkeep all bulletin boards located throughout Access Center in a timely manner.
• Copy and update Triage resources.
• Keep all necessary forms and documents up to date and organized.
• Provide crisis intervention as needed.
• Attend all staff meetings, trainings and retreats as scheduled.
• Other duties as assigned.

Requirements

• High School/GED degree.
• Ability to lift at least 35 lbs.
• Able to provide pass a criminal background check and provide an adequate current TB test.
• Great organizational skills is a must.
• Minimum of one (1) year demonstrated experience in responsible receptionist position.
• Working knowledge of telephone system and its appropriate use.
• Excellent customer service and human relations skills; commitment to improving the community through empowerment and dignity.
• Detail oriented with excellent time management, organizational, written, verbal, and computer skills, with exceptional phone etiquette.
• Ability to multitask.
• Demonstrated passion for the under-served in our community.
• Familiar with issues faced by population served preferred.
• Ability to self-motivate.
• Computer literate; able to use computerized database system for information management, proficient in Microsoft office suite: Excel, Word, One Drive, Microsoft 365, etc.
• Ability to work as a team member.

Nice-to-haves

• Bilingual Spanish is a plus.
• 3+ years in Customer Service.
• Works well in a fast paced environment.

Benefits

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Retirement Planning (403b) & Matching
• Paid Holidays
• Paid Vacation Days
• Paid Sick Days
• Employee Assistance Plans (EAP)
• TELUS Health
• Flexible Spending Account (FSA)
• Basic Life / Accidental Death & Dismemberment (AD&D)
• Voluntary Short- and Long-Term Disability
• Voluntary Pet Insurance
• Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & More
• The People Concern University & Certificates
• Corporate Discounts