Receiving Clerk

Humane Society for Tacoma & Pierce County•Tacoma, WA

26d•Onsite

About The Position

The Humane Society is seeking an additional Receiving Clerk to join our Animal Intake team! This role provides courteous and professional service to community members who are bringing in lost and found pets, searching for their own lost pet, or surrending animals or utilizing our end of life services. Duties also include assisting Animal Control when necessary with intake, maintaining accurate intake records for all incoming animals and performing financial transactions as necessary following agreed procedures.

Requirements

Available to work weekends, holiday shifts and overtime as needed
Ability to work with all animal species
Knowledge of best practices in animal health, care and welfare
Strong fear free and safe animal handling skills.
Outgoing, polite and professional manner.
Team player, able to work in a fast-pace environment and multi-task.
The ability to work well with a diverse public on the telephone and in person is required
Excellent communication skills both orally and in writing
Computer skills in a Windows environment preferred including Word, Excel, Power Point and Chameleon
The position holder will be handling cash so must have proficient math’s skills
Must have the ability to multi task, prioritize and handle high levels of stress
Position requires excellent organizational skills, as well as high level of accuracy and attention to detail. Must be dependable, have proven ability to meet deadlines and follow detailed instructions without need of constant support.
Must support the mission, programs and activities of the Society and act as an advocate for the organization.

Nice To Haves

Computer skills in a Windows environment preferred including Word, Excel, Power Point, Teams, SharePoint and Shelter Software (ShelterLuv)
Relevant animal welfare experience would be useful but is not essential but experience in a customer service environment is essential.

Responsibilities

Greet customers and Animal Control Officers in a friendly and welcoming manner as they enter the facility
Answer customer inquiries and provide accurate information.
Receive owner surrendered and stray animals from the public. Charge accurate fees and ensure relevant information and history is collected and entered in ShelterLuv and/or other programs.
Ensure all incoming animals have a routine exam and receive intake protocol items (microchips, dewormer, vaccines etc.) as per departmental protocols and immediately advise vet department of any new arrivals and alert veterinary staff of any concerns related to illness or injury.
Takes photo for every animal upon arrival and ensure the photo is uploaded to ShelterLuv.
Create and print kennel cards for all incoming animals and ensure they are placed in appropriate housing in a timely manner.
Offer alternatives to relinquishment for owner surrender inquiries.
Direct and/or accompany owners of lost animals into the appropriate areas of the building and reference binders or other materials as relevant.
Advice owners of lost pets of strategies to locate pets.
Make every effort to match all information to locate an animal’s owner including checking community lost and found posts on social media.
Handle return to owner transactions, ensuring adequate “proof of ownership” is obtained, appropriate fees are collected, and relevant licenses are issued as per established procedures.
Handle euthanasia and cremation requests for the public with courtesy and empathy
Ensure all customers and partners are treated in a courteous, nonjudgmental, empathetic and professional manner.
Monitor phone lines and return calls by the next business day.
Maintain the receiving area in a neat and orderly fashion at all times ensuring that appropriate signage, educational information, brochures etc. are kept stocked and up to date.
Ensure all office supplies and equipment are kept stocked and in good working order alerting appropriate staff as necessary when repairs or purchases are needed.
Maintain full knowledge of responsible pet guardianship, animal care and local ordinances to assist customers with inquiries as necessary.
Ensure that opening and closing checklists are completed and that daily cash reconciliations are completed.
Actively promotes The Society’s mission, services, programs and events.
Promotes donations and giving opportunities as appropriate.
Brings forward safety concerns and actively engages in problem solving
Works alongside staff and volunteers cooperatively
Adheres to policies and procedures of Tacoma Humane, as outlined in the employee handbook, safety handbook and our protocols and guidelines
Willingly and cooperatively performs other duties related to your role, including cross training or reassignment to other departments, as assigned by proper authority, that may not be in specific job description