Lodging Enterprises - Rawlins, WY
posted about 2 months ago
Full-time - Entry Level
Rawlins, WY
Accommodation
About the position
The Guest Services Agent at Baymont by Wyndham/Penny's Diner is responsible for providing exceptional customer service to guests during their stay. This role involves greeting and registering guests, managing reservations, and ensuring a smooth check-in and check-out process. The agent must maintain a friendly demeanor and assist guests with inquiries about hotel services and local attractions, all while maximizing room revenue and occupancy rates.
Responsibilities
- Greet and register guests upon arrival.
- Handle check-ins and check-outs efficiently and courteously.
- Manage reservations, including making and modifying bookings.
- Provide information about hotel services, facilities, and local attractions.
- Maintain high standards of personal appearance and grooming.
- Comply with hotel standards and regulations for safe operations.
- Assist in emergency procedures as required.
- Maintain proper operation of the telephone switchboard.
- Log and deliver packages, mail, and messages to guests.
- Attend meetings as required by management.
Requirements
- High School diploma or equivalent required.
- Experience in a hotel or related field preferred.
- Ability to multi-task and be detail-oriented.
- Strong problem-solving skills to handle guest inquiries and issues.
- Effective communication skills to convey information clearly.
- Ability to work well under pressure in a fast-paced environment.
Nice-to-haves
- College coursework in a related field is helpful.
- Positive and upbeat personality with a desire to deliver outstanding customer service.
Benefits
- Retention bonus
- Competitive wages
