Kaseya - Miami, FL
posted 12 days ago
About the position
Kaseya is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya's best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners, a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve. Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. The Quote to Cash Billing Operations Director will play a critical role in leading and managing the day-to-day operations of our billing team. This individual will ensure accuracy, efficiency, and compliance in all billing processes, directly contributing to the financial health and operational excellence of the company. A key focus will be on improving the Quote to Cash (QTC) process to enhance overall efficiency and customer satisfaction.
Responsibilities
- Lead and manage a North America billing operations team, providing guidance, mentoring, and development opportunities to ensure a high-performing and motivated team.
- Co-lead the day-to-day billing operations, ensuring timely and accurate response to customers related to all back-office issues in all our regions (Americas, EMEA, APAC). This includes processing complex orders, addressing customer contract add-ons, amendments, and extensions.
- Lead initiatives to improve the Quote to Cash process, including standardizing procedures, leveraging data analytics, and implementing automation to reduce errors and enhance efficiency.
- Develop and execute strategies to optimize billing processes and enhance efficiency.
- Develop and implement best practices and procedures to maintain compliance with regulatory requirements and internal policies.
- Collaborate with other senior leaders across Collections, Sales Operations, Finance, Accounting, and IT to align business operations with company goals and objectives and troubleshoot complex billing issues.
- Identify and monitor key performance indicators (KPIs) to determine team effectiveness, address issues, and correct billing specialists' actions.
- Generate regular and ad-hoc reports and dashboards to monitor KPIs, billing accuracy, and operational efficiency.
- Conduct data analysis to identify trends, patterns, and insights that drive business decisions.
Requirements
- Bachelor's degree in Finance, Accounting, Business Administration, or a related field.
- Proven experience in billing operations, preferably in a managerial role.
- Strong leadership and team management skills.
- Excellent analytical and problem-solving abilities.
- Proficiency in billing software and financial systems.
- Strong communication and interpersonal skills.
- Ability to work across global time zones on occasion.
