Quick Reaction Force (QRF) Lead

Dragonfly Health•Mesa, AZ

3d•Hybrid

About The Position

This position serves as a flexible operational support role for acquisition integrations, site stabilization, transition activity, and other field operations needs. The role involves traveling to assigned Dragonfly Health locations or network partner locations to provide hands-on operational support during acquisitions, integrations, site transitions, leadership gaps, staffing shortages, or periods of increased operational need. The QRF Lead supports daily site operations, including route support, equipment delivery and pickup, warehouse workflow, inventory handling, equipment movement, repair coordination, and general service execution. They act as a flexible operational resource, potentially serving as a driver, lead technician, repair technician, site support specialist, trainer, or temporary operational leader based on business needs. The role also involves assisting newly acquired or transitioning locations with alignment to Dragonfly Health processes, service expectations, operational workflows, safety standards, and documentation requirements. The QRF Lead identifies operational gaps, service risks, workflow breakdowns, staffing constraints, equipment issues, and process inconsistencies, partnering with field leadership and site teams to stabilize operations, improve execution, reinforce standard work, and maintain continuity of service. They provide coaching, training, and day-to-day support to local site employees and communicate site status, operational barriers, and risks to leadership.

Requirements

High school diploma or equivalent required.
Valid driver’s license required.
Must meet company driving requirements.
Prior experience in DME, home medical equipment, healthcare service operations, logistics, field operations, warehouse operations, route delivery, repair operations, site leadership, or related operational support required.
Strong working knowledge of field operations, route support, equipment handling, warehouse workflow, service execution, and site-level operational processes.
Ability to operate effectively in changing, ambiguous, or high-need environments with limited supervision.
Strong problem-solving skills with the ability to quickly identify operational gaps, service risks, and practical corrective actions.
Ability to build credibility with local site teams, field leaders, and cross-functional partners.
Strong communication skills, including the ability to provide clear updates, escalate concerns, and explain operational expectations professionally.
Ability to train, coach, and support employees across different levels of field operations.
Strong judgment, adaptability, follow-through, and ability to balance urgency with safety and service quality.

Nice To Haves

Additional technical, logistics, DME, healthcare operations, or leadership training preferred.
Experience functioning as a lead technician, driver, repair technician, site manager, operations lead, field supervisor, or similar role preferred.
Experience supporting multiple locations, site transitions, acquisitions, integrations, operational turnarounds, or temporary coverage needs preferred.
Prior experience training, coaching, or supporting frontline employees preferred.
Prior Dragonfly Health experience or equivalent DME/home medical equipment operations experience strongly preferred.

Responsibilities

Travels to assigned Dragonfly Health locations or network partner locations to provide hands-on operational support during acquisitions, integrations, site transitions, leadership gaps, staffing shortages, or periods of increased operational need.
Supports daily site operations, including route support, equipment delivery and pickup, warehouse workflow, inventory handling, equipment movement, repair coordination, and general service execution.
Functions as a flexible operational resource by serving as a driver, lead technician, repair technician, site support specialist, trainer, or temporary operational leader depending on business need.
Assists newly acquired or transitioning locations with alignment to Dragonfly Health processes, service expectations, operational workflows, safety standards, and documentation requirements.
Identifies operational gaps, service risks, workflow breakdowns, staffing constraints, equipment issues, and process inconsistencies that may impact site performance or customer experience.
Partners with field leadership and site teams to stabilize operations, improve execution, reinforce standard work, and maintain continuity of service during periods of transition or disruption.
Provides coaching, training, and day-to-day support to local site employees on operational processes, route execution, equipment handling, customer service expectations, safety practices, and workflow best practices.
Communicates site status, operational barriers, risks, and recommended next steps to field leadership and other appropriate stakeholders in a timely and professional manner.
Maintains a strong focus on safety, compliance, service quality, customer experience, and operational reliability while performing work across assigned locations.
Supports special projects related to acquisition integration, site transitions, process improvement, training, or operational standardization as assigned by leadership.
Assists with evaluating site workflows, equipment storage, route processes, inventory practices, or other operational activities to identify improvement opportunities.
Provides feedback to leadership regarding recurring field challenges, training needs, process gaps, or opportunities to improve site performance.
Supports network-wide operational initiatives as needed.
Performs other duties as assigned or apparent.