Quality Control Analyst

SANS Institute • Bethesda, MD

9d • $41,000 - $46,000 • Remote

About The Position

We are seeking a Quality Control Analyst to join our Courseware Operations team. This role is responsible for a critical part of the quality system by analyzing defects identified during the production fix/break cycle. This position works closely daily with the team members who make the fixes on our products to ensure our high-quality standards are met.

Requirements

• Bachelor’s degree or equivalent work experience
• Strong attention to detail
• Ability to work efficiently on multiple projects simultaneously
• Ability to communicate with remote team members clearly and precisely
• Unrestricted authorization to work in the USA; visa sponsorship is not available.

Nice To Haves

• Minimum 1 year experience working in a Quality role or related field
• Familiarity with Microsoft office products and Smartsheet
• Familiarity with ServiceNow a plus
• Experience working with issue management software a plus (JIRA, Redmine, etc.)

Responsibilities

• Triage and analyze incoming defects identified by Quality Control testers to determine remediation action during production
• Work closely with Quality Management team to provide daily status updates on issues and keep team informed on potential delays or roadblocks
• Audit video and audio segments to determine where edits can be made in course content and communicate this to Course Developers
• Review animation inserts to determine if the content flows correctly where insertion is requested and communicate with asset capture to resolve issues
• Verify defect fixes to make sure they are done to specified requirements
• Triage and verify package change content
• Escalate content issues to management as needed when other SANS teams need to perform fixes
• Collaborate with internal teams to provide feedback about defects and opportunities to prevent them in future projects
• Assist with data collection for training and improving Quality Tester performance
• Track and update daily production task dashboards
• Serve as backup for the Quality Supervisor by coordinating and executing course release activities when required
• Perform other related duties as assigned.

Benefits

• Competitive base salary
• bonus opportunities
• 401(k) plan with company match
• Robust medical, dental, and vision plans
• company-provided short term disability
• optional long-term disability
• supplemental life and AD&D insurance for employees and dependents
• voluntary benefits including accident insurance and identity theft protection
• fitness and wellness programs
• a company paid employee assistance program (EAP)
• Generous paid time off
• volunteer time
• Access to professional development and SANS training opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level