Quality Assurance Mgr Sr

PNC

7d•Onsite

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Senior Quality Assurance Manager within PNC's Corporate and Institutional Banking Technology organization, you will be based in Pittsburgh, PA. The Senior Quality Assurance Manager is responsible for establishing and scaling Quality Engineering practices across multiple delivery teams supporting multiple products. This role provides strategic and hands‑on leadership to drive automation‑first testing, modern QE frameworks, and AI‑enabled quality solutions that ensure high‑quality, resilient, and compliant enterprise platforms. Additionally, the Senior Quality Assurance Manager would partner closely with Tech Engineers, Product, and DevOps teams to embed quality throughout the SDLC, accelerate delivery, and improve production stability while managing and mentoring QE leads and engineers.

Requirements

Proven experience establishing QE practices and automation frameworks from the ground up
Strong hands‑on experience with test automation tools, like Selenium (Java), Playwright, API automation, Test framework design and maintenance
Solid understanding of modern application architectures, including Microservices, APIs, Event‑driven systems
Ability to lead, influence, and collaborate across Engineering, Product, and Architecture organizations
Strong analytical, problem‑solving, and communication skills
Experience implementing or scaling AI‑based or intelligent test automation tools (self‑healing automation, test prioritization, analytics‑driven testing)
Exposure to CI/CD tools and DevOps practices integrating automated testing
Experience with cloud‑native and containerized environments
Knowledge of performance, resilience, and non‑functional testing
Experience operating within regulated or audit‑heavy environments
Background in Agile / SAFe delivery models and large‑scale enterprise program
Bachelors degree
At least 5 years of prior management experience is typically required.

Nice To Haves

Analytical Thinking
Automation
Controls Testing
Corporate Governance
Quality Assurance (QA)
Quality Support
Selenium
Software Testing
Test Case Development
Usability Testing
Analytical Thinking
Process Management
Products and Services
Software Development Life Cycle
Software Quality Assurance And Testing

Responsibilities

Establish and operationalize QE strategy, standards, and governance
Lead high‑performing QE teams, including hiring, coaching, performance management, and career development
Drive test automation as the default approach across UI, API, integration, and regression test layers
Remain hands‑on with automation design, framework decisions, and complex testing scenarios using tools such as Selenium and API automation frameworks
Introduce and scale AI‑driven test automation and intelligent testing solutions
Integrate QE practices into CI/CD pipelines and DevOps workflows for continuous testing and fast feedback
Define and track quality metrics, KPIs, and risk indicators to improve product quality and release confidence
Partner with Product and Engineering leadership to ensure early test involvement, testability, and shift‑left strategies
Ensure compliance with SDLC, regulatory, audit, and risk requirements where applicable
Oversees all QA activities and processes for a major or multiple software products or systems.
Ensures that performance and quality products conform to established company, industry, and regulatory standards.
Investigates problems and develops disposition and corrective actions for recurring discrepancies.
Provides feedback and input for software development standards and practices.
Leads implementation, control, and distribution of all Quality Assurance programs, practices, standards, methodologies, and metrics.
Reviews results of major and final tests to determine if product specifications are met in line with requirements and standards.
Oversees performance of managers and teams.
Identifies and addresses staff training and development needs.