Quality Assurance (Body Improvement)

TRC Talent - Montgomery, AL

Full-time

Montgomery, AL

Administrative and Support Services

About the position

The Quality Assurance position focuses on analyzing customer feedback data and leading improvement initiatives within an automotive manufacturing environment. The role involves collaboration with various departments to address quality concerns and implement effective countermeasures, ensuring high standards of product quality and customer satisfaction.

Responsibilities

• Review and analyze warranty, IQS, and other customer feedback to determine priorities for improvement.
• Update customer feedback database with improvement activities and status.
• Communicate with cross-functional departments to ensure understanding of customer issues & improvements.
• Visit suppliers and/or dealers, when required, to investigate and determine countermeasure effectiveness.
• Coordinate and conduct internal campaign for quality flow-outs to customers and issue report.
• Investigate and inform responsible departments of external quality concerns.
• Work with departments to identify root cause, implement containment and develop countermeasures in a timely manner.
• Issue reports and presentations regularly to inform customers on progress and results.
• Support and coordinate plant-wide and department-wide quality planning, conferences, and events for external customers.
• Administer, coordinate, and comply with all Business Management System (BMS), Environmental Management System (EMS), and Safety Management System (SMS) requirements.
• Meet all other requirements as assigned.

Requirements

• Bachelor's degree or equivalent experience desired.
• 1-10 years of job-related experience preferred.
• Proficiency in MS Word, Excel, and PowerPoint.
• Knowledge of GQIS is desired.