Quality Assurance Auditor

DoorDash USA•Tempe, AZ

4d•Onsite

About The Position

DoorDash’s Customer Experience Insights (CXI) Quality Assurance team safeguards the consistency and excellence of every support interaction. As a QA Auditor, you’ll combine a meticulous eye for detail with a data-driven mindset to champion quality across a global network of teammates and sites. Collaborate with the Quality Supervisor to refine QA processes, elevate training and content, and drive initiatives that boost teammate efficiency, productivity, and policy adherence, enhancing the overall DoorDash Support experience. At DoorDash, we believe in fostering a culture of meaningful connection, collaboration, and professional growth through in-office interactions. This position requires an in-office presence at the DoorDash corporate office in Tempe and the employee must live within a commutable 50 miles from the office. In-office days are determined by the business and can change based on business needs. Connect with the recruiter to determine what the in-office requirement for this role is. Serve as first-line guidance for Teammates via audit completion, supplying actionable feedback Attend recurring calibration sessions with operations partners to stay aligned on scoring standards and surface trends to leadership Deliver ad-hoc deep-dives and root-cause analyses (RCA), summarizing findings in clear project-management (PM) recaps Maintain expert knowledge of top contact drivers by line of business (LOB) and share weekly priority focus areas to keep stakeholders aligned Recommend updates to training, knowledge articles, and SOPs to elevate the DoorDash Support experience Train and mentor new auditors, reinforcing best practices and efficiency tools You should be excited about this opportunity because… Your insights directly influence customer and Dasher satisfaction, shaping how millions experience DoorDash support. You will work side-by-side with global Quality peers and cross-functional partners who value data-backed recommendations. You will be able to speak to and potentially lead key quality initiatives, manage deliverables, and refine processes that boost productivity and policy adherence. You thrive on precision, love turning data into action, and want to elevate customer experience at scale.

Requirements

Minimum 1-year Quality Auditor experience within DoorDash
Experience supporting multiple lines of business
Excellent written and verbal communication skills
Ability to work independently
Well-organized and attentive to detail
Analytical and data-driven; root cause analysis is your specialty
Impeccable follow-up and follow-through capabilities
Ability to excel in a fast-paced, team-oriented environment
Time Management while driving multiple deadlines simultaneously
Have an owner mentality; you're focused on quality, output-driven, an extreme hustler, proactive
You demonstrate an understanding of 1% better

Responsibilities

Serve as first-line guidance for Teammates via audit completion, supplying actionable feedback
Attend recurring calibration sessions with operations partners to stay aligned on scoring standards and surface trends to leadership
Deliver ad-hoc deep-dives and root-cause analyses (RCA), summarizing findings in clear project-management (PM) recaps
Maintain expert knowledge of top contact drivers by line of business (LOB) and share weekly priority focus areas to keep stakeholders aligned
Recommend updates to training, knowledge articles, and SOPs to elevate the DoorDash Support experience
Train and mentor new auditors, reinforcing best practices and efficiency tools