QMS Lead

Sagamok Anishnawbek• Sagamok, ON, CA, ON

2d•Onsite

About The Position

Sagamok Anishnawbek is seeking a motivated and detail-oriented Quality Management System (QMS) Lead to oversee the development, implementation, and continuous improvement of the organization’s Quality Management System. The QMS Lead plays a critical role in supporting organizational excellence by establishing quality standards, improving operational processes, monitoring performance, and ensuring compliance with organizational policies and regulatory requirements. Working collaboratively with leadership and departments, the successful candidate will promote a culture of accountability, continuous improvement, and operational effectiveness while ensuring organizational practices align with Anishinaabe cultural values and community priorities.

Requirements

Diploma or Degree in Public Policy, Business Administration, or a related field.
Strong analytical, research, and problem-solving abilities.
Critical thinking skills with the ability to evaluate processes and recommend practical solutions.
Understanding of risk-based thinking and operational impact assessment.
Excellent written and verbal communication skills, including report writing and stakeholder engagement.
Strong organizational and project management skills with the ability to manage multiple initiatives simultaneously.
Strong interpersonal and collaboration skills when working with leadership, departments, and external stakeholders.
Valid driver’s license and vehicle for on-the-job use.
Must be able to work flexible hours.
Sign and maintain an annual oath of confidentiality.
Secure and maintain certification in Privacy and Confidentiality.
Must provide a criminal record check prior to commencing employment.

Nice To Haves

Knowledge of First Nations governance and organizational structures
Knowledge of relevant laws, policies, and operational frameworks
Knowledge of Indigenous worldviews and Anishinaabe cultural values

Responsibilities

Develop, implement, and maintain the organization’s Quality Management System (QMS) framework.
Establish quality standards, policies, and procedures that support organizational goals and service delivery.
Ensure the QMS aligns with organizational governance requirements, policies, and industry best practices.
Promote consistency, efficiency, and accountability across all programs and services.
Identify opportunities to improve operational processes and service delivery across departments.
Facilitate process mapping, workflow analysis, and continuous improvement initiatives.
Support departments in implementing operational improvements and quality-focused practices.
Assist teams in identifying efficiencies and reducing operational risks.
Develop and monitor Key Performance Indicators (KPIs) related to service quality and organizational performance.
Analyze performance data and prepare reports with recommendations for leadership.
Track progress on organizational improvement plans and quality initiatives.
Support evidence-based decision-making and organizational accountability.
Assist departments with developing, documenting, and maintaining Standard Operating Procedures (SOPs), policies, and operational guidelines.
Ensure procedures are standardized, clearly documented, and accessible to staff.
Coordinate periodic reviews and updates of organizational procedures and documentation.
Provide training and guidance to staff on quality management principles, continuous improvement practices, and organizational quality standards.
Support departments in applying quality standards within programs and services.
Promote a workplace culture focused on quality, learning, accountability, and improvement.
Conduct internal audits and operational reviews to ensure compliance with established standards and procedures.
Identify areas of risk, gaps, or non-compliance and recommend corrective actions.
Monitor implementation of corrective actions and quality improvement measures.
Support organizational readiness for audits, reviews, and compliance reporting.
Maintain organized documentation related to quality management processes, standards, and evaluations.
Ensure quality-related documentation is accurate, updated, and accessible.
Support organizational reporting, accountability, and records management requirements.