QMHP ADULT INTENSIVE

About the position

Are you looking for a purpose-driven career? At Metrocare, we serve our neighbors with developmental or mental health challenges by helping them find lives that are meaningful and satisfying. Metrocare is the largest provider of mental health services in North Texas, serving over 55,000 adults and children annually. For over 50 years, Metrocare has provided a broad array of services to people with mental health challenges and developmental disabilities. In addition to behavioral health care, Metrocare provides primary care centers for adults and children, services for veterans and their families, accessible pharmacies, housing, and supportive social services. Alongside clinical care, researchers and teachers from Metrocare’s Altshuler Center for Education & Research are advancing mental health beyond Dallas County while providing critical workforce to the state. The QMHP-Adult Intensive position provides psychosocial/rehabilitative services to adults with serious mental illness. Services may include but are not limited to, assessment, development of measurable treatment goals and objectives, engagement in treatment, referral, linkage, advocacy, monitoring, crisis intervention, and continuity of care. The overall goal of this position is to maximize the individual's potential level of functioning, reduce hospitalization, and aid in the successful reintegration of individuals into the community.

Responsibilities

• Provide overall service coordination, psychosocial rehabilitation, emergency services/assessment, referral, transportation, linkage, and advocacy to individuals with varying needs.
• Ensure authorization for clinical services.
• Formulate individual recovery plan based on assessment findings on all new admissions.
• Develop measurable objectives and goals agreed upon by the individual.
• Actively assist in obtaining and modifying goals as needed.
• Document all attempts to involve individual, service providers, and caregivers in service plan process.
• Review service plans every 180 days or as clinically indicated.
• Participate in interdisciplinary team staffing.
• Follow-up with assigned individuals who miss a scheduled clinic appointment.
• Oversee and assist assigned individuals medication adherence.
• Document clinical services by close of next business day.
• Perform follow up hospital assessments the same day as requested by the hospital.
• Provide crisis intervention/on-call services during the work week and by weekend rotation.
• Facilitate inpatient admission upon request of the treatment team and/or hospital.
• Evaluate progress of clinical session, solicit feedback from individual(s), and consult with colleagues and team leaders.
• Co-facilitate family education workshops.
• Identify and assist individuals in obtaining entitlements by providing referrals, advocacy and negotiation as needed.
• Participation in a required on call rotation.
• Perform other duties as assigned.

Requirements

• Bachelor's Degree in human services with 1 to 3 years experience in MH/MR or related field or Masters degree with 0 to 2 years experience in human services.
• Basic math skills required.
• Ability to apply common sense understanding to carry out simple one or two-step instructions.
• Ability to deal with standardized situations with only occasional or no variables.
• Ability to organize work flow and execute clinical services with difficult population.
• Ability to effectively manage a caseload of 15-25 individuals with varying needs.
• Ability to problem solve, exercise good judgment, and make sound clinical decisions.
• Skilled in using tact and diplomacy in interacting with staff and individuals.
• Ability to work as a team member.
• Able to maintain work in 95% compliance of standards at all times.
• Effective written and verbal communication skills.
• Ability to organize and prioritize tasks.
• Able to work independently with minimal supervision.
• Able to work flexible hours.
• Ability to successfully use an automated clinical record keeping system.

Nice-to-haves

• Intermediate level on MS Excel, Email and word processing programs.

Benefits

• Medical/Dental/Vision
• Paid Leave
• Paid Holidays
• Employee Assistance Program
• Retirement Plan, including employer matching
• Health Savings Account, including employer matching
• Professional Development Allowance up to $1500 per year
• Bilingual Stipend – up to 6% of the base salary
• Many other benefits