PXSO Pharmacy Technician I

$41,600 - $41,600/Yr

Oak Street Health - Charlotte, NC

Full-time - Entry Level

Charlotte, NC

101-250 employees

Ambulatory Health Care Services

About the position

The Pharmacy Technician I at Oak Street Health plays a crucial role in the Patient Experience & Services Operations (PXSO) team, ensuring an exceptional patient experience. This position serves as a liaison among patients, providers, and pharmacists, focusing on delivering high-quality customer service and effective communication while managing medication requests and patient interactions.

Responsibilities

• Field inbound calls for refill requests, investigate status of refill, and fulfill medication renewal requests as indicated.
• Responsible for handling 40-50 calls per day.
• Maintain licensure and certification as required.
• Complete all Continuing Education expectations.
• Coordinate with center care teams to overcome barriers preventing patients from receiving refills.
• Utilize electronic medical record platform to send requests and updates to field care teams.
• Document clear and precise information into applicable electronic platforms.
• Capture and document all patient requests prior to ending call.
• Monitor CareReq queue to ensure completion of any open requisitions.
• Arrange transportation for center visits and schedule patient appointments as needed.
• Engage triage nurse using warm transfers when necessary.
• Make outbound calls to pharmacies on behalf of the patient when needed.
• Execute prescription requests according to up-to-date process standards and policies.
• Engage with patients in a distraction-free environment.
• Meet and exceed departmental metrics and stay informed of changes to department metrics.
• Perform other duties as assigned.

Requirements

• Minimum 1 year retail pharmacy experience required.
• Active Pharmacy Technician License in the state of residence.
• Certified Pharmacy Technician (CPhT) certification required.
• High school diploma or equivalent required.
• Strong working knowledge of MS Office and Google Suite preferred.
• Ability to execute daily responsibilities with minimal supervision.
• Demonstrated ability to deliver high quality customer service.
• Deliver confident and professional service to Oak Street Health patients and internal partners.

Nice-to-haves

• Bilingual Spanish preferred, medical Spanish a plus.

Benefits

• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance
• Paid vacation and sick time
• Opportunities for leadership development and continuing education stipends