Public Services Manager for Cultural Services (Internal Applicants ONLY)

City of Louisville•Louisville, CO

3d•Onsite

About The Position

The Public Services Manager provides leadership for public-facing services across the Louisville Public Library, ensuring welcoming, safe, inclusive, and well-functioning library spaces. This position oversees daily operations, supervises and develops staff, and advances high-quality public service delivery across multiple service points. The Manager will guide teams in balancing on-floor service, community engagement, and programming; strengthen internal and external partnerships; and ensure that public services reflect the Library’s mission, values, and commitment to equitable access. Working closely with the Director of Cultural Services and the Library Leadership Team, this position will help shape strategic priorities, develop and implement policies and procedures, and support system-wide initiatives that enhance the patron experience. The Public Services Manager will also represent the Library in community spaces, build relationships with local partners, and ensure that public services remain responsive, community-informed, and aligned with organizational goals.

Requirements

Master’s degree in library and information science from an ALA-accredited program or equivalent program.
Three (3) to five (5) years of related public library experience, preferably in youth services and programming.
Three (3) to five (5) years of supervisory experience, with experience managing people and/or projects.
Strong understanding of public library service models, patron engagement practices, and best practices for delivering equitable, community-centered public services.
Knowledge of current trends in public librarianship, including technology use, service design, community engagement, and evolving patron needs.
Skill in developing and supporting high-quality, inclusive, and responsive public service programs and service models.
Excellent communication, collaboration, and customer service skills.
Ability to work effectively with diverse populations and to promote equity and inclusion.
Ability to supervise, motivate, and evaluate staff.
Proficiency with library digital tools, online resources, downloadable media, and integrated library systems.
A valid Colorado driver’s license and acceptable driving record are required.
Occasional use of personal transportation may be required for outreach to schools, community organizations and for staff development opportunities.
While performing duties of this job, the employee is regularly required to read, speak, and hear.
The employee is frequently required to sit and use hands, fingers, handle or feel objects, tools or controls.
The employee is frequently required to stand, walk, reach with hands and arms, climb, balance, bend, stoop, kneel, crouch, or crawl.
Ability to communicate effectively in person, by phone, and via video conferencing; visual acuity sufficient to read documents, computer screens, and reports
The employee must be able to regularly move up to 10 pounds, frequently lift and/or move up to 25 pounds, occasionally lift and/or move up to 50 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Responsibilities

Provide leadership for daily public service operations, ensuring consistent, high-quality, and equitable service across all public service points.
Articulate and communicate priorities, goals, and expectations for public services; support staff in translating these goals into daily practice.
Coach and guide staff in delivering responsive, community-centered service, including reference, readers’ advisory, technology support, and patron engagement.
Support staff in navigating complex patron interactions, de-escalation, and Code of Conduct expectations.
Ensure strong public service coverage by coordinating schedules, deploying staff as needed, and collaborating with team supervisors and colleagues across the Library.
Supervise, mentor, and develop staff and team supervisors; set clear expectations and foster a positive, inclusive, and collaborative workplace culture.
Strengthen leadership capacity across the team by providing coaching, direction, motivation, and accountability.
Conduct timely and constructive performance evaluations; support staff in setting goals and achieving professional growth.
Participate in hiring, onboarding, training, and performance management, including disciplinary actions when necessary.
Encourage creative problem-solving, participatory decision-making, and continuous improvement.
Collaborate with the Library Leadership Team and colleagues to align public services with organizational goals, community needs, and equity-centered practices.
Lead or participate in committees and project teams to advance strategic objectives, improve workflows, and support system-wide initiatives.
Represent the Library at community meetings, events, and partner gatherings; serve as an ambassador for public services.
Build and sustain strong relationships with community organizations, schools, and local partners to strengthen outreach and expand the Library’s impact.
Use data, patron feedback, and community insights to inform decisions, identify trends, and strengthen public services and operational practices.
This position reports to the Director of Cultural Services and serves as the person in charge in the Director’s absence.
The position functions under limited supervision with guidance available and exercises considerable judgment to make and implement decisions.
This position directly supervises staff and team supervisors and provides direction as needed for other library staff, including assigning work; scheduling staff; delegating tasks; training; hiring; disciplining; and mentoring.
Develops and/or participates in the development of staff work plans, measures and tracks progress toward goals, and prepares and conducts timely and constructive performance appraisals.
Makes decisions or recommendations for hiring, promotions, transfers, disciplinary action, and other personnel actions as necessary.
Coaches, counsels, and supports staff and team supervisors to maximize efficiency, effectiveness, and professional growth.
Consistently educates and advises staff on organizational rules, regulations, policies, and procedures.
Supports creative thinking and problem solving and encourages participatory decision-making when appropriate.
Provides training and job enrichment opportunities for direct reports and encourages ongoing professional development.
Builds leadership capacity across the Public Services team by modeling effective communication, accountability, and collaborative decision-making.
Regular and predictable attendance required.
Other duties as assigned.