HD Public Health and Prevention Specialist I

Williamson County and Cities Health District•Cedar Park, TX

3d•Hybrid

About The Position

This position is responsible for providing customer service support, receiving and responding to various public inquiries, scheduling appointments, and general customer service duties related to clinic support. Serves as the entry point to the WCCHD Public Health Center (PHC) Clinical Services Division. Responsibilities include answering multiple telephone lines; routing calls to staff including transferring to appropriate divisions, maintaining medical records, including immunization records and laboratory results, ordering and keeping inventory of supplies, and screening clients for eligible programs such as Texas Vaccine for Children (TVFC) and the Clinical Services Charity Care Program. The Clinical Services Public Health and Prevention Specialist works closely with the nursing team and with each client from intake to check-out, to ensure a positive experience. This position is funded through September 23, 2027, employment beyond that date is not guaranteed.

Requirements

High School diploma or GED required
Bilingual English/Spanish is required - selected candidates will be required to complete and pass a Spanish Listening and Speaking assessment prior to receiving a contingent offer
CPR certified or willingness to obtain
Valid Texas driver's license and access to reliable transportation to all assigned work locations
Selected candidates will be required to complete a pre-employment skills assessment as part of the hiring process, prior to receiving a contingent offer
Selected candidates in the Clinical Services Division, Environmental Health Division, and WIC Division, will receive a conditional offer of employment contingent upon the candidate passing a pre-employment-controlled substances screening test. The candidate must be tested and receive a negative result before starting to work.
All selected candidates are required to pass a background check as a condition of employment.
Knowledge of office practices and administrative procedures
Knowledge of public health essential services
Skill in using a computer, including Microsoft Office and applicable electronic health record (eCW)
Knowledge in HIPAA privacy practices
Knowledge in maintaining and organizing medical records
Ability to communicate and interact effectively with members of the public
Ability to handle stressful situations as they arise, on the telephone, and with clients in the office
Ability to problem solve
Ability to communicate effectively
Ability to work in a collaborative manner
Ability to prioritize activities and manage multiple responsibilities
Ability to identify areas for quality improvement
Ability to use related office equipment

Nice To Haves

Medical or other receptionist experience preferred

Responsibilities

Makes reports of Child Abuse or neglect of children
Assist or be responsible for clinic quality assurance activities such as, client data accuracy and immunization recall efforts
Assists in evaluating clinical service flow and volume to ensure delivery of services are efficient and effective
Responsible for running end of day reports for deposit purposes
Schedule appointments for clients receiving services at WCCHD PHC locations
Enter or update client information in eClinicalWorks or Immtrac2 as needed
Provide clients with appropriate paperwork related to the services requested
Follow protocol for incoming and outgoing calls
Fax reports, make copies of client charts as requested by other facilities, as well as for clients as required
Ensure compliance with HIPAA laws as they pertain to release and maintenance of medical information and client confidentiality
Distribute & collect client satisfaction surveys
Manage incoming and outgoing mail and fax correspondence daily
Order and restock office supplies as needed
Participate in the office safety plan
Interpret for Spanish speaking clients as needed
Facilitate translation services for non-English speaking clients
Provide clients with information on other WCCHD services including Wilco Care, WIC, and other community resources
Respond to provider and client inquiries concerning WCCHD Clinical Services and other programs and services
Responsible for collecting fees for services including providing change for cash payments and creating claim in electronic medical record
Balance daily payments with reconciliation log and verify change money daily according to WCCHD policies and procedures.
Complete deposit and courier logs according WCCHD policies and procedures
Coordinate courier services for deposit transportation between WCCHD PHCs
Assist with incoming WCCHD program applications according to procedures such as Clinical Services Charity Care Program
Verify Medicaid coverage through Texas Medicaid Health Partnership (TMHP) site as appropriate and collect copies of coverage cards when necessary
Participates in quarterly meetings and/or trainings
May participate on a WCCHD committee or task force
Performs other related work as assigned
In the event of a public health emergency, employees may be called upon to support WCCHD’s response in ways that are outside the usual scope of their job responsibilities. This may involve working hours that are outside the employee’s usual work hours. Employees will not be required to perform duties that are outside of their competence or professional licensure