About the position
Food Lion has been providing an easy, fresh, and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states. The primary purpose of this position is to provide quality customer service within the Perishable Department. This role is responsible for maintaining standards in accordance with the standard practice manual, maximizing sales through excellent customer service, and minimizing shrink through proper utilization of standard practice. In this position, you will maintain an atmosphere of enthusiastic customer awareness with a primary emphasis on fast, friendly, and accurate customer service to create a positive shopping experience. You will be courteous and helpful to other associates and will understand and use company tools such as the average cost inventory system (ACIS) and ordering (CAO). Responsibilities include receiving deliveries, coding where applicable, rotating, and putting products in the appropriate storage area. You will ensure that ordering, receiving, preparation, conditioning, and displaying of merchandise is done in accordance with policies and guidelines. Additionally, you will maintain proper product levels in all areas within the Perishable Department, including meat, lunchmeat, frozen, dairy, and ice cream. You will process beef and grinds as directed from the planned production tool and as requested or needed. Other tasks include wrapping, labeling, weighing, and stocking the meat case, assembling, disassembling, and cleaning the grinder, and properly cleaning and sanitizing the department. You will also ensure that all advertising and sales promotion materials applicable to the department are properly utilized and maintain a complete understanding of and adherence to company guidelines, policies, and standard practice. It is essential to understand and follow Food Safety and Workplace Safety guidelines and procedures, observe and correct all unsafe conditions that could cause associate or customer accidents, and report all associate and customer accidents in accordance with established Food Lion procedures to the Manager on Duty. You will ensure compliance with local, state, and federal regulations and wear the Food Lion uniform with apron, complete with name badge, when on duty, maintaining a neat and clean appearance while adhering to the Food Lion dress code. Finally, you will successfully complete Computer Based Training (CBT), Training Packet, and Training Aid courses, and perform all other duties as assigned.
Responsibilities
- Maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, friendly, and accurate customer service to create a positive shopping experience
- Be courteous and helpful to other associates
- Understand and use company tools such as average cost inventory system (ACIS) and ordering (CAO)
- Receive deliveries, code where applicable, rotate and put products in appropriate storage area
- Ensure that ordering, receiving, preparation, conditioning and displaying of merchandise is done in accordance with policies and guidelines
- Maintain proper product levels in all areas within the Perishable Department including meat, lunchmeat, frozen, dairy, ice cream
- Process beef and grinds as directed from the planned production tool and as requested or needed
- Wrap, label, weigh and stock meat case as requested or needed
- Assemble, disassemble, and clean the grinder as requested or needed
- Properly clean and sanitize the department
- Maintain variety and layout standards
- Ensure that all advertising and sales promotion materials applicable to the department are properly utilized
- Maintain a complete understanding of and adherence to company guidelines, policies and standard practice
- Understand and follow Food Safety and Workplace Safety guidelines and procedures
- Observe and correct all unsafe conditions that could cause associate or customer accidents
- Report all associate and customer accidents in accordance with established Food Lion procedures to the Manager on Duty
- Ensure compliance with local, state and federal regulations
- Wear the Food Lion uniform with apron, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
- Successfully complete Computer Based Training (CBT), Training Packet and Training Aid courses
- Perform all other duties as assigned
Requirements
- High school graduate or equivalent preferred
- Excellent interpersonal, organizational, communication and customer service skills
- Ability and willingness to learn multiple tasks and technical requirements of the job
- Ability to use technical information to solve problems
- Must meet minimum age requirements to perform specific job functions
- Must be able to meet the physical requirements of the position, with or without reasonable accommodations
