About the position
The Perishable Associate at Food Lion plays a crucial role in delivering quality customer service within the Perishable Department. This position is centered around maintaining high standards in accordance with the company's standard practice manual, with a focus on maximizing sales through excellent customer service while minimizing shrinkage through proper utilization of standard practices. The associate is expected to create a positive shopping experience for customers by being fast, friendly, and accurate in their service. In this role, the associate will be responsible for various tasks including receiving deliveries, coding products where applicable, and ensuring that all items are rotated and stored appropriately. The associate will also maintain proper product levels across all areas of the Perishable Department, which includes meat, lunchmeat, frozen goods, dairy, and ice cream. Additionally, the associate will process beef and grinds as directed, wrap and label products, and ensure that the department is clean and sanitized. The Perishable Associate must adhere to company guidelines, policies, and standard practices, while also following food safety and workplace safety procedures. This includes observing and correcting unsafe conditions, reporting accidents, and ensuring compliance with local, state, and federal regulations. The associate is required to wear the Food Lion uniform and maintain a neat appearance while on duty. Training is an essential part of this role, and the associate must successfully complete all required training courses. Overall, the Perishable Associate is expected to perform all duties assigned to them with a commitment to customer service and operational excellence.
Responsibilities
- Maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, friendly, and accurate customer service to create a positive shopping experience
- Be courteous and helpful to other associates
- Understand and use company tools such as average cost inventory system (ACIS) and ordering (CAO)
- Receive deliveries, code where applicable, rotate and put in appropriate storage area
- Ensure that ordering, receiving, preparation, conditioning and displaying of merchandise is done in accordance with policies and guidelines
- Maintain proper product levels in all areas within the Perishable Department including meat, lunchmeat, frozen, dairy, ice cream
- Process beef and grinds as directed from the planned production tool and as requested or needed
- Wrap, label, weigh and stock meat case as requested or needed
- Assemble, disassemble, and clean the grinder as requested or needed
- Properly clean and sanitize the department
- Maintain variety and layout standards
- Ensure that all advertising and sales promotion materials applicable to the department are properly utilized
- Maintain a complete understanding of and adherence to company guidelines, policies and standard practice
- Understand and follow Food Safety and Workplace Safety guidelines and procedures
- Observe and correct all unsafe conditions that could cause associate or customer accidents
- Report all associate and customer accidents in accordance with established Food Lion procedures to the Manager on Duty
- Ensure compliance with local, state and federal regulations
- Wear the Food Lion uniform with apron, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
- Successfully complete Computer Based Training (CBT), Training Packet and Training Aid courses
- Perform all other duties as assigned
Requirements
- Ability to provide quality customer service
- Knowledge of food safety and workplace safety guidelines
- Ability to work in a fast-paced environment
- Strong attention to detail
- Ability to follow company policies and procedures
