PT Customer Lead

Food Lion - Wilmington, NC

Part-time - Entry Level

Wilmington, NC

10,001+ employees

Food and Beverage Retailers

About the position

The PT Customer Lead at Food Lion is responsible for providing exceptional customer service and ensuring a positive shopping experience for customers. This part-time role involves assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining service standards, maximizing sales, and supporting store operations.

Responsibilities

• Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience.
• Greet each customer and use their name whenever possible.
• Unload customers' groceries from cart to belt, grouping cold items together for ease of bagging.
• Check the bottom of every cart and under all baby seats for items before completing an order.
• Follow correct bagging procedures for the correct use of bags by type.
• Scan customers' orders and handle payment transactions per standard practice.
• Avoid personal conversations with other associates when customers are present.
• Follow procedures in handling cash, checks, coupons, gift cards, partner cards, food stamps, and WIC vouchers.
• Follow procedures for refunds and error correction.
• Maintain accurate cash control and perform overrides as needed.
• Identify customers needing assistance and offer to take their orders to their car, including Food Lion To-Go orders.
• Maintain alertness and call for assistance when needed to service customers per service standards.
• Check prices quickly and accurately and be courteous and helpful to other associates.
• Wear the Food Lion uniform with apron and name badge, maintaining a neat and clean appearance.
• Retrieve shopping carts from the parking lot and cart corrals utilizing the tether strap per standard practice.
• Ensure work station and front-end area of the store has a neat and clean presentation.
• Report any register malfunctions to the Customer Service Manager or MOD.
• Ensure the MVP savings center KIOSK is filled with paper and properly working.
• Observe and correct all unsafe conditions that could cause associate or customer accidents.
• Notify QA of any cleaning issues or maintenance required on front end.
• Successfully complete computer-based training and training aid courses.
• Perform the task of cashier when scheduled or as needed per the surge plan guidelines.
• Manage the front end in the brief absence of the CSM/ACSM if needed to ensure service standards are maintained.
• Perform the task of Food Lion To-Go Runner when scheduled or as needed.
• Ensure check stands are supplied with proper bags, register receipt paper, and restock cigarette drawers at each check lane.
• Find more efficient ways to do the job and seek to reduce costs and improve labor productivity.
• Perform all other duties as assigned.

Requirements

• High school graduate or equivalent preferred.
• Effective communication and customer service skills.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Ability to perform the technical requirements of cashier and service center.
• Must meet minimum age requirements to perform specific job functions.
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations.