Provider Relations Representative - Medicare Advantage
About The Position
As a Medicare Advantage Provider Relations Representative with the BCBSWY Provider Relations Team, you will play an essential role in ensuring best-in-class service to our providers. You will have the opportunity to make a positive difference every day by helping providers by responding to questions, researching issues they may have, and connecting them with the resources they may need. Provider Relations representatives are equipped with the necessary tools and support to answer provider questions. As a recognized BCBSWY employee, we count on you to positively serve in the role of “Brand Ambassador” within the local community and/or geographical region. To be successful in this role, you will need to invest in learning our products and services, be dedicated to provider service, handle phone contact with providers and their office staff who may be experiencing a variety of situations, be comfortable accessing and utilizing multiple systems to respond and research provider inquiries and apply solid judgement as to when to escalate if needed. As a new Provider Relations Representative, you will be provided on-the-job training on our systems, products, and services. You will learn from skilled co-workers and dedicated leadership! With BCBSWY Provider Relations - you are a part of a caring team.
Requirements
- High school diploma or equivalent.
- Prior experience with accessing multiple database systems is helpful.
- Confirmation of Wyoming residency, intent to become a Wyoming resident, or reasonable commuter distance if Colorado resident.
Nice To Haves
- Customer service skills.
- Ability to learn products and services.
- Dedication to provider service.
- Comfortable handling phone contact with providers and their office staff.
- Ability to learn from skilled co-workers and dedicated leadership.
Responsibilities
- Respond to provider questions.
- Research provider issues.
- Connect providers with necessary resources.
- Serve as a "Brand Ambassador" within the local community and/or geographical region.
- Access and utilize multiple systems to respond to and research provider inquiries.
- Apply solid judgment as to when to escalate issues if needed.
Benefits
- Best-In-Class Health Insurance at minimal to no-cost for BCBSWY employees.
- Highly competitive compensation.
- Annual compensation program review for competitive market match.
- Eligible for annual merit increases.
- Monthly incentives based on individual and company performance.
- Medical, dental, vision insurance.
- 401(k).
- Life insurance.
- Paid time off (PTO).
- 10 paid holidays in addition to PTO annually.
- 8 paid volunteer hours.
- Various wellness programs.
- Dress code of "Dress for Your Day!" (can mean jeans every day depending on role).
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
