UnitedHealth Group - Kingsport, TN
posted 3 months ago
At UnitedHealthcare, we are dedicated to simplifying the health care experience, creating healthier communities, and removing barriers to quality care. As a Provider Customer Service Call and Chat Representative, you will play a crucial role in supporting providers who care for our members. This position involves responding to inquiries related to benefits and eligibility, billing and payments, clinical authorizations, explanations of benefits, and behavioral health, either through phone calls or concurrent chat. You will be working full-time, 40 hours a week, from Monday to Friday, with a requirement to have flexibility in your schedule to accommodate any of our 8-hour shifts during normal business hours of 9:35 AM to 5:35 PM CST. Given the business needs, you may also be required to work occasional overtime, weekends, and/or some holidays. The role includes a comprehensive training program lasting 12 weeks, during which you will be trained virtually from your home. The training hours will be from 9 AM to 5:30 PM CST, Monday to Friday. As a telecommuter, you will need to adhere to UnitedHealth Group's Telecommuter Policy, ensuring that you have a dedicated workspace that is separate from other living areas and provides information privacy. You will also need to maintain a secure environment for all company-sensitive documents and have access to a high-speed internet connection approved by UnitedHealth Group. In this position, you will serve as an advocate for providers, demonstrating accountability and ownership in resolving issues. You will engage with healthcare professionals, including physician offices, clinics, and billing offices, to understand their needs and provide timely resolutions. Your ability to multitask will be essential as you navigate over 30 systems to extract necessary information and influence providers to utilize self-service digital tools for faster resolutions. This role offers a challenging environment where you will be recognized for your performance and provided with opportunities for development in other roles within the organization.
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