Property Portfolio Assistant

Options Community Services•Surrey, BC

4d•CA$25 - CA$30•Onsite

About The Position

Options Community Services is a non-profit organization dedicated to delivering social services across the Southern Fraser region (Surrey, Delta, White Rock and Langley) from early childhood to seniors. Our comprehensive range of programs and services relies on collaborative relationships with individuals, businesses, community groups and government bodies to create focused, effective and responsive resources for the community. Are you a detail-oriented administrator who thrives in a fast-paced, people-focused environment? Options Community Services is seeking a Property Portfolio Assistant at Ted Kuhn Towers to provide property portfolio and operational support while delivering responsive, face-to-face and telephone-based service to tenants and visitors. Reporting to the Program Manager, the Property Portfolio Assistant processes routine Declarations of Income and Assets (DIA), follows up on incomplete or incorrect submissions, and updates the program database as required. The position acts as the primary point of contact for the Ministry regarding tenant rent contribution payments and Income Assistance, reviews and processes chargebacks for current tenants and move-outs, maintains the vacancy list, reviews arrears reports, and resolves GST issues. The role also maintains tenant files, computer and manual records and databases, processes tenant move-out files for the Records Information Centre, books sign-up appointments, creates sign-up packages, and word processes a wide variety of correspondence, forms and packages in a timely and accurate manner. Additional responsibilities include coordinating information for caretakers, preparing master orders, tracking inventory, and ordering office supplies and forms. In addition, the Property Portfolio Assistant provides direct customer service to a diverse range of callers and visitors, collects and balances daily rent payments, makes referrals for more complex enquiries, identifies opportunities to improve standard procedures, and manages a wide variety of situations in serving clients with a range of physical, behavioural and social needs.

Requirements

Minimum of two years’ varied clerical experience in related office administration, including contact with diverse members of the public, or an equivalent combination of education, training and experience acceptable to the employer.
Minimum of three years’ experience as a Property Portfolio Assistant.
Sound knowledge of BC Housing subsidies.
Experience working in a social services field and with vulnerable populations.
Sound practical knowledge of office and program administration.
Proficiency in Windows-based programs including Word and Excel.
Ability to interpret financial documents received from tenants.
Ability to understand various management systems.
Type 50 wpm.
Strong verbal and written communication skills.
Strong interpersonal skills.
Strong conflict-resolution skills.
Ability to prioritize, multi-task and process a large volume of work accurately while meeting prescribed deadlines.
Exercises tact, diplomacy and good judgment with clients of diverse cultural, educational and socio-economic backgrounds.
Takes initiative, adapts to change, and responds quickly and effectively to incidents or crises.
Demonstrated ability to work with people who may have experienced abuse, poverty, grief and loss, oppression, violence, mental health challenges and/or addiction.
Successful candidate must undergo a Criminal Record Check.

Nice To Haves

Crisis Line experience is an asset.

Responsibilities

Processes routine Declarations of Income and Assets (DIA), follows up on incomplete or incorrect submissions, and updates the program database as required.
Acts as the primary point of contact for the Ministry regarding tenant rent contribution payments and Income Assistance.
Reviews and processes chargebacks for current tenants and move-outs.
Maintains the vacancy list, reviews arrears reports, and resolves GST issues.
Maintains tenant files, computer and manual records and databases.
Processes tenant move-out files for the Records Information Centre.
Books sign-up appointments and creates sign-up packages.
Word processes a wide variety of correspondence, forms and packages in a timely and accurate manner.
Coordinates information for caretakers, prepares master orders, tracks inventory, and orders office supplies and forms.
Provides direct customer service to a diverse range of callers and visitors.
Collects and balances daily rent payments.
Makes referrals for more complex enquiries.
Identifies opportunities to improve standard procedures.
Manages a wide variety of situations in serving clients with a range of physical, behavioural and social needs.