Property Manager

Flats LLC•Chicago, IL

13d•Onsite

About The Position

FLATS® is a lifestyle-driven real estate company known for its creative approach to urban apartment living. We pride ourselves on being “anything but expected,” with a mission to “bring big style to smart spaces.” Through thoughtfully designed units and state-of-the-art technology, we curate what we call the FLATS life – providing homes with soul that embrace value, individuality, and community. At FLATS, we believe living well is a necessity, not a luxury, and we strive to revolutionize city living by offering residents great design, authentic experiences, and a vibrant community in every property we operate.

Requirements

3+ years of experience in residential property management (multi-family or mixed-use preferred).
High school diploma or equivalent required
Active Leasing Agent License.
Strong background with Luxury Class A properties.
Strong understanding of leasing, maintenance, budgeting, and tenant relations.
Experience managing property-level budgets, financial reporting, and expense control.
Ability to analyze financial performance, including rent rolls, variances, and NOI.
Proficient in Yardi property management software.
Knowledge of local housing regulations, Fair Housing laws, and leasing practices.

Nice To Haves

Bachelor's degree or CAM/CPM designation is a plus.

Responsibilities

Ensure compliance with company policies and procedures, as well as local, state, and federal regulations, including Fair Housing, Americans with Disabilities Act, and Fair Credit Reporting Act.
Approve invoices, reconcile work performed, and manage communication between vendors, accounting, and clients.
Complete weekly, monthly, and quarterly reporting requirements, including but not limited to: financial reports, leasing reports, budget reporting, capital improvement reports, and resident satisfaction reports.
Set rent rates, ensure timely rent and fee collection, make financial bank deposits, and prepare and review monthly financial status reports.
Manage the financial performance of the asset, including actual-to-budget performance for occupancy, rent growth, retention, expenses, and NOI.
Approve prospective resident applications, conduct periodic apartment inspections, evict residents, and impose and collect late fees and other charges.
Promote resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and ensuring maintenance team compliance with service standards.
Lead the leasing program including resident retention/renewal to maintain maximum occupancy. Coach, lead, train, and motivate the leasing professional to success.
Conduct regular property inspections to ensure that the physical aspects of the property, grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearance.
Assist in managing the client/owner relationship by meeting with owners, conducting property tours, providing updates and information about the property’s performance, and responding to owner requests as needed.
Oversee resident relations, including resident communication by way of phone, email, and other methods. Ensure residents’ needs are exceeded and an exceptional experience is delivered at all times.