Property Manager

Lynd Management Group, LLC•San Antonio, TX

8h•Onsite

About The Position

The Property Manager reports to the Regional Manager and is responsible for the day-to-day operations of an individual community. This role involves building strong teams with common objectives and managing the residential asset for clients/owners. Key responsibilities include oversight of budgets, workplace safety, financial reporting and tracking, marketing, leasing, collections, and the property’s overall performance as a real estate asset.

Requirements

Familiar with federal, state, and jurisdictional laws and regulations concerning multi-family housing and Fair Housing.
Ensures adherence to company policies and safety rules; complies with policies for reporting incidents.
Ensures that property records, lease and general files are accurately maintained.
Sales management and marketing knowledge, ability to sell services to new and existing customers.
Business and financial acumen to manage and control expenses.
Skill and ability to clearly and concisely communicate verbally and in writing.
Knowledge and skills to manage projects, organize, prioritize, and meet deadlines. Critical thinking and problem-solving skills.
Proficiency with Microsoft Office applications (Word, Excel, Outlook, and PowerPoint) and designated property management software to advance-the-date and perform monthly close-out.
Ability to maintain confidentiality and maintain appropriate discretion.
Requires the ability to make bank runs/deposits or to attend meetings due to business necessity.
Will be required to interact with corporate to include Executive Management staff.

Nice To Haves

Certified Apartment Manager (CAM) credential preferred.

Responsibilities

Achieve cooperation among staff and other departments while building trust and loyalty to the company.
Prepares monthly owner and earnings reports on time and accurately, know the provisions of the management agreement and operate in accordance.
Inspects the property regularly for quality as well as to assess and identify needs for improvement. Inspects maintenance repairs and available units for readiness. Needs to inspect recently vacated units to assess needed repairs and replacement.
Review projects and coordinates with the Maintenance Supervisor to schedule property improvements based on projections.
Works with the maintenance team to manage property maintenance programs to ensure prompt and courteous responses to maintenance requests. Keeps an adequate supply of market-ready apartments to meet leasing demand, and property appearance to meet or exceed standards.
Ensure common areas halls, stairways, amenities, grounds, playgrounds are clean and in good repair. Repair unsafe items immediately, will mark to ensure no person is injured.
Ensure that all contractors are on the approved vendors list prior to performing work. Monitors work of contractors and reports concerns to the Regional Manager.
Uses only approved and certified vendors, reviews and approves all property purchase.
Responsible for Control Module reporting in a timely matter which includes Pricing, Renewals, Delinquency Reports (due 15th of the month) and Market Surveys.
Negotiates new leases and renewals per specifications of the property owner.
Determines the optimum rent based on market conditions and the level of rent concessions, if applicable. Uses the Lease Expiration Control, Make-Ready, and Vacant Status Board to plan for lease renewal management and to reduce the effects of large seasonal expirations. Performs leasing of units and making units ready for leasing as needed.
Monitor the collection agency to determine its effectiveness.
Completes paperwork and follows processes for households with rental assistance vouchers, when applicable.
Ensures that all rents are collected timely and deposited on time and verified for accurately.
Plans, executes, and attends social and other property events for residents. Regularly seek to understand and anticipate what residents need.
Informs new residents by notifying them of property procedures, parking, leasing office hours, night access, mail, etc.
Uses Knock, apts.com reputation and other tools to determine resident satisfaction.
Inspects property 2-3 times per week including periodic visits to residents.
Ensures the resolution of resident issues and complaints in cooperation with the staff.
Establishes and monitors the property budget daily in accordance with established goals; keeps expenses in line with the budget, ensures the property is adequately funded. Ensures that all applicable deposits, rents, and other fees and ancillary revenues are collected and deposited. Submits invoices and all other accounting activities into Accounting Department processing. Purchases necessary equipment and supplies for the property per budget.
Obtain Regional Manager’s approval for all expenditures as specified by the management agreement.
Forecast needs for fiscal year and develop budget based on these needs. Present to Regional Manager for approval.
Implement budget, keeping expenses within budget guidelines. Obtain Regional Manager’s approval on final budget and any subsequent changes to budget.
Collects rents from residents using RealPage OneSite, institute proper procedures against delinquent accounts.
Initiate eviction procedures for those residents who fail to pay rent, maintain accurate records of rent collections.
Supervises all on-site staff, including hiring, training, and supervision, responsible for maintaining an adequate level of staff at the property.
Evaluates performance to standards and makes compensation decisions, works towards developing staff for upward mobility within the company.
Delegates and manages the performance of others, including counseling, and development.
Responsible for accurate completion of timesheets, all employee forms for submission to Payroll Department; ensures on time and accurate submission of monthly bonus sheets.
Communicates and shares information with staff to ensure that directives and goals are mutually understood and collects feedback regularly. Clarifies expectations and establishes goals for staff.
Always displays a friendly and courteous attitude with other employees, maintains and promotes a good attitude. Never confronts a supervisor or other employee in front of residents.
Coordinates with Marketing Department on the property’s marketing strategy.
Participates, approves, and manages marketing efforts to increase occupancy. Reviews marketing efforts to determine effectiveness.
Develops an appropriate marketing strategy for the property. Implements and evaluates marketing strategies monthly.
Market the property and builds traffic using adopted technology and processes.
All emails must be handled within the same day, during normal business hours, if received before 4 p.m.
The Do It, Dump It or Delegate It approach is acceptable, but emails from clients, internal departments at Lynd, Lynd leadership or other serious inquiries must be addressed by the Property Manager to acknowledge and respond, even if just to say, “this has been passed to person X for handling.”
The Property Manager must assess recognition of performance issues.
The Property Manager is to serve as the positive face of encouragement for other Property Managers and Operations teams, bringing any disagreements to the appropriate parties, to avoid a culture of negativity.
Ensure the teams are using all required technologies in accordance with policy.
The Property Manager must review financials for their property, using summary reports, and complete a full review requiring the Regional Manager to investigate and report back causes of issues, solutions, and final improved performance.
The Property Manager must review assigned budgets and provide written feedback to Regional Manager during the budget creation process in the fall.