About the position
The position involves assisting Property Managers and Sales with Short-Term Rental (STR) applications, ensuring timely submissions and compliance. The role includes tracking expenses and reporting on property performance, reviewing invoices and vendor payments for accuracy, and ensuring proper documentation in management software. The candidate will ensure the highest standard of care for managed properties by coordinating with housekeeping, maintenance, and front office teams. Clear, professional, and proactive communication with homeowners in the absence of Property Managers is essential. The role also requires collaboration with My Vacation Haven team members to support seamless operations, overseeing administrative and operational duties related to property management, and liaising with vendors and service providers as necessary. Daily inspections to ensure properties meet cleanliness standards, managing inventory, and supervising property inspectors are also key responsibilities. The candidate will assist Property Managers in achieving operational goals and work closely with the operations team to enhance owner and guest satisfaction while adhering to applicable federal laws, rules, and regulations.
Responsibilities
- Assist Property Managers and Sales with Short-Term Rental (STR) applications, ensuring timely submissions and compliance.
- Track expenses and report on property performance.
- Review invoices and vendor payments, ensuring accuracy and proper documentation in management software.
- Ensure the highest standard of care for managed properties by coordinating with housekeeping, maintenance, and front office teams.
- Provide clear, professional, and proactive communication with homeowners in the absence of Property Managers.
- Collaborate effectively with My Vacation Haven team members to support seamless operations.
- Oversee administrative and operational duties related to property management.
- Liaise with vendors and service providers as necessary.
- Conduct daily inspections to ensure properties meet My Vacation Haven's cleanliness standards.
- Work closely with vendors to resolve any cleaning or maintenance issues before guest arrival.
- Manage inventory and track supply usage, performing bi-annual inventory checks.
- Supervise and train property inspectors, ensuring adherence to company standards.
- Collaborate with vendors, property owners, and management to maintain quality standards.
- Assist Property Managers in achieving operational goals.
- Work closely with the operations team to enhance owner and guest satisfaction.
- Adhere to applicable federal laws, rules, and regulations including those related to Anti-Money Laundering (AML) and the Bank Secrecy Act (BSA).
- Other duties as assigned.
Requirements
- Strong customer service skills with a commitment to delivering an exceptional experience.
- Ability to multitask and prioritize effectively in a fast-paced environment managing multiple properties.
- Detail-oriented with excellent problem-solving skills.
- Strong organizational and time management abilities.
- Prompt and professional response to emails, phone calls, and text messages.
- Exceptional verbal and written communication skills.
- Self-motivated with the ability to work independently.
- Experience in vacation rental property management preferred.
- Familiarity with Escapia software is a plus.
- Proficiency in Microsoft Office applications, including Excel, Word, and Outlook.
- Valid driver's license with a clean driving record.
- Flexible availability, including weekends, evenings, and holidays.
Nice-to-haves
- Experience in vacation rental or property management preferred.
- Proficiency in Microsoft Office Suite and property management software (e.g., Breezeway preferred).
