Property Appraiser - Customer Service Representative

Pasco County • Land O' Lakes, FL

6h • Hybrid

About The Position

JOIN OUR TEAM AS A CUSTOMER SERVICE REPRESENTATIVE I The Pasco County Property Appraiser's Office proudly serves one of Florida's fasting-growing counties in a time of unprecedented expansion and investment. We're seeking a dynamic, detail-oriented, team-player to join our team. The ideal Customer Service Representative I candidate will possess a demonstrated background in answering/transferring inbound calls, as well as providing an exceptional in-person guest experience for walk-in customers. Primary duties include homestead exemption processing and general inquiries, as well as data entry work using math calculations. This position acts as a liaison for the Property Appraiser's office and works with all departments based on the customer's needs. This position operates in a professional office environment. This is an entry level position that is less technical in nature and requires more supervisor assistance than a Customer Service II position. Team members are required to acquire and demonstrate all knowledge and skills listed below. Service excellence for every customer, every time, is part of our mission and guides all interactions with the citizen we serve and colleagues we support. This position reports to the Director of Service Operations.

Requirements

• Ability to communicate effectively via phone, in-person and in writing.
• Ability to operate a computer, including Word and Excel software and the ability to learn and comprehend industry software, standard office procedures and Florida Statutes, Pasco County ordinances, and all administrative rules and regulations related to Florida property Appraisal.
• Possess excellent customer service etiquette.
• Organizational skills a must.
• Ability to work in a team-oriented, professional atmosphere.
• Ability to multitask, prioritize and complete assignments effectively, efficiently and with accuracy.
• Graduation from high school or possession of an acceptable equivalency diploma.
• Must possess a valid Florida driver's license.

Nice To Haves

• Strong math skills a plus.
• Bilingual proficiency (fluent in English and Spanish) a definite plus, but not a requirement.

Responsibilities

• Answering/transferring inbound calls
• Providing an exceptional in-person guest experience for walk-in customers
• Homestead exemption processing
• General inquiries
• Data entry work using math calculations
• Acts as a liaison for the Property Appraiser's office and works with all departments based on the customer's needs

Benefits

• Service excellence for every customer, every time, is part of our mission and guides all interactions with the citizen we serve and colleagues we support.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED