Project Manager

Border States - Albertville, MN

Full-time - Mid Level

Albertville, MN

101-250 employees

Food and Beverage Retailers

About the position

The Project Manager at Border States plays a crucial role in supporting the day-to-day operations of Account Managers and Customer Service Representatives. This position involves providing product, application, and technical support to customers, ensuring their needs are met through effective communication and service. The Project Manager will engage with customer accounts, assist in sales calls, and provide training and follow-up on technical inquiries, all while contributing to the overall sales and marketing strategies of the company.

Responsibilities

• Works closely with sales and marketing staff to meet and exceed sales and gross profit objectives.
• Regularly calls on customer accounts and makes joint sales calls with Account Managers to secure orders.
• Provides field support, application support, training, and other services as required.
• Consults with customers on product and system applications.
• Provides timely follow-up on quotations, technical inquiries, and other requests.
• Maintains continuous contact with customer's engineering staff, contractors, and consultants.
• Provides specialized product support for branches and customers.
• Participates in the marketing, planning, and sale of technical products and services.
• Advises management on the implementation and success of marketing plans and strategies.
• Consistently provides responsive, quality service to meet and exceed customer expectations.
• Evaluates new products and makes recommendations on stock levels.
• Provides input to pricing and purchasing departments on product evaluations and inventory management.
• Leads customer and employee training on technical product lines and applications.
• Designs and maintains database and documentation files related to technical records and customer information.
• Acts as a liaison with manufacturing agents/vendors on strategic issues.

Requirements

• Minimum of a four-year technical or engineering degree preferred or equivalent work experience.
• Knowledge of electrical and hi-tech industrial products and applications preferred.
• Minimum of four years of prior customer service, marketing, quotation, or sales experience preferred.
• Minimum of three years of prior electrical distribution and quotations experience preferred.
• Ability to read, write, and speak in English preferred.
• Strong working knowledge of PC for Windows, Microsoft Office, Internet, Email, and SAP software preferred.
• Excellent interpersonal, written and verbal communication skills.

Nice-to-haves

• Technical competence in understanding industrial automation software and hardware.
• Experience in evaluating demo equipment and suggesting new products.

Benefits

• Health, Dental and Vision Benefits
• Accident, Critical Illness, Hospital Indemnity
• FSA & HSA
• Employee Stock Ownership Plan (ESOP)
• Disability Benefits
• 401(k) Retirement Plan
• Life Insurance
• Employee Assistance Program
• Paid Holidays
• Paid Volunteer Time
• Personal Leave time
• Bonuses upon achievement of branch and company goals