Project Manager

IntelliTrans•Dunwoody, GA

11d•Hybrid

About The Position

IntelliTrans is seeking an experienced, results-driven Project Manager to lead the end-to-end delivery of customer implementations of our enterprise Transportation Management System (TMS) and bespoke software development engagements. This role sits at the intersection of technical project execution and customer partnership — requiring a leader who can manage complex, multi-stream projects ($30K–$500k) while delivering an exceptional customer experience from contract through go-live and beyond. This is a hands-on delivery role. The right candidate does not simply track and report — they roll up their sleeves, dig into root causes, drive decisions, and personally clear the path to on-time, on-budget delivery. You bring deep SaaS implementation expertise, a command of Agile/SDLC delivery, and the executive presence to engage confidently at all levels, while never losing sight of the work that needs to get done.

Requirements

Bachelor's degree with 8+ years of related experience, or Master's degree with 6+ years, or equivalent demonstrated experience leading technology delivery portfolios.
PMI PMP, SAFe certification, or equivalent project management credential required or willingness to get certification
5+ years of hands-on experience directly managing SaaS implementations with external customers, including engagements up to $500K.
Proven track record of personally driving SaaS implementations to successful delivery — on time, within budget, and to customer satisfaction — across the full SDLC.
3+ years applying Scrum and scaled Agile methodologies; proficiency with Atlassian Jira Software required.
Experience managing onshore/offshore delivery models; comfortable navigating time zone, communication, and cultural complexity to keep delivery on track.
Advanced proficiency with Microsoft Excel, Office/Teams, Smartsheet, and Jira for project planning, financial tracking, and portfolio management.
A problem-solver first: known for getting into the details when it matters, removing blockers, and making things happen — not waiting for someone else to fix it.
Exceptional communication skills — written, verbal, and presentation — with the ability to engage credibly from technical teams to C-suite, and to deliver difficult news constructively.
Strong critical thinking and organizational discipline; able to manage complexity, ambiguity, and competing priorities across multiple concurrent projects without losing control.
Customer-first mindset with a consultative approach: listens to understand, frames solutions clearly, and earns trust through competence and follow-through.
High accountability orientation, sets clear expectations, tracks commitments, and holds self and teams to them.

Nice To Haves

Direct experience with managing freight movement, intermodal transport, or Supply Chain Logistics within an enterprise SaaS solution, especially Truck or Rail TMS.
Able to make maximum use out of Smartsheet and Jira to manage teams
Experience managing projects involving the application of AI technologies a plus

Responsibilities

Own end-to-end delivery for TMS customer implementations and custom software projects — accountable for outcomes, not just oversight.
Develop and actively manage detailed cross-functional implementation plans; intervene early and decisively when scope, cost, timeline, or quality are at risk.
Identify risks and cross-stream dependencies; go beyond flagging issues by personally driving resolution — engaging the right people, facilitating decisions, and unblocking progress.
Lead change control with discipline: evaluate every change request for impact on schedule, budget, and quality before committing.
Manage project financials hands-on — budget tracking, forecasting, and earned value reporting — and course-correct proactively, not reactively.
Serve as the primary point of contact for customer project sponsors and stakeholders, building trust through transparency and consistent follow-through.
Run structured project reviews and executive-level status meetings that drive action — not just updates; surface issues early and present solutions alongside problems.
Coordinate seamless hand-offs across Sales, Customer Success, Operations, Managed Services, and Support; personally resolve gaps when cross-functional alignment breaks down.
Translate complex technical concepts into clear, actionable communication for non-technical customer audiences; adapt style and depth to the audience.
Lead Implementation Managers and delivery contributors through customer setup, configuration, UAT, training, and go-live — coaching and holding the team accountable for results.
Work shoulder-to-shoulder with onshore and offshore development teams, Product Management, and DevOps to resolve blockers in real time, not through email chains.
Build and sustain strong working relationships with executives, stakeholders, and resource teams; use those relationships to accelerate decisions and resolve escalations.
Champion PMO standards, SOC audit compliance, and continuous process improvement, including applying AI and automation concepts to project management practices.
Deliver concise, data-driven dashboards and status reports — including Earned Value metrics — that tell a clear story and drive informed decisions, not just document status.
Use portfolio-level metrics actively: to spot delivery risk early, reprioritize resources, and hold teams accountable — not to report the past.
Maintain consistent meeting cadences with customers, resource teams, and leadership; follow every meeting with clear owners, actions, and deadlines.