Project Manager

Granicus•Remote,

11d•$60,000 - $85,000•Remote

About The Position

Project Managers lead and execute projects in support of Granicus’ suite of Software as a Service (SaaS) solutions. We do this through specialized teams of digital communicators and legislative experts. Project Managers have access to in-house digital strategists, implementors, designers, developers, and trainers who share Granicus’ standards of excellence across client deliverables and relationships. Strong candidates have a proven track record of successfully managing projects for government clients, as well as demonstrated leadership capabilities. A desire to be part of a results-driven, client-focused, fast-paced team who loves the mission of providing best-in-class service to clients is a must. What Your Impact Will Look Like Manage complex mission driven projects for public sector clients Own the project scope, timeline, and budget Responsible for coordination of cross-functional teams to best serve Granicus customers Oversee quality assurance, execution, delivery, reporting and contract compliance for all project deliverables Leverage company standard processes and tools for executing, tracking, and billing projects Serve as an innovator to strengthen the value of Services projects and to expand offerings Provide expertise as a trusted advisor to internal resources, customers and partners Maintain proactive approach to executing customer initiatives, anticipating customer needs and guiding decisions based on data and best practices Partner with and consult Sales and Customer Success and other internal teams in pursuit of Services opportunities Provide feedback to sales and support functions on project execution in retrospective meetings where applicable to adjust proposal and process changes on future projects Survey and analyze customer satisfaction of projects delivered by department Enlist internal stakeholders to help navigate within a customer organization and manage escalations

Requirements

Minimum of 3 to 5 years’ experience overseeing complex projects
Experience managing projects and working with distributed/remote teams
Have experience and/or enthusiasm for public service, citizen engagement, legislative processes, and communication
Commitment to maintain and exceed Granicus’ standard of excellence in project management, deliverables and personnel
Enjoy managing simultaneous projects in a fast-paced environment
Ability to satisfy project and client objectives and achieve consistently high customer satisfaction feedback
Demonstrated project management experience, or any equivalent combination of education and work experience
Willingness to travel up to 20% of the time for client immersions
Proficient use of CRM solutions (Salesforce preferred)
Proficient use of project management solutions (Wrike preferred)
Proficient use of Microsoft Office solutions (Word, Excel, PowerPoint)
Possess superior communication (oral and written) and analytical skills
Have an authentic presence at all times

Responsibilities

Manage complex mission driven projects for public sector clients
Own the project scope, timeline, and budget
Responsible for coordination of cross-functional teams to best serve Granicus customers
Oversee quality assurance, execution, delivery, reporting and contract compliance for all project deliverables
Leverage company standard processes and tools for executing, tracking, and billing projects
Serve as an innovator to strengthen the value of Services projects and to expand offerings
Provide expertise as a trusted advisor to internal resources, customers and partners
Maintain proactive approach to executing customer initiatives, anticipating customer needs and guiding decisions based on data and best practices
Partner with and consult Sales and Customer Success and other internal teams in pursuit of Services opportunities
Provide feedback to sales and support functions on project execution in retrospective meetings where applicable to adjust proposal and process changes on future projects
Survey and analyze customer satisfaction of projects delivered by department
Enlist internal stakeholders to help navigate within a customer organization and manage escalations