Project Manager

GranicusRemote,
$60,000 - $85,000Remote

About The Position

Project Managers lead and execute projects in support of Granicus’ suite of Software as a Service (SaaS) solutions. We do this through specialized teams of digital communicators and legislative experts. Project Managers have access to in-house digital strategists, implementors, designers, developers, and trainers who share Granicus’ standards of excellence across client deliverables and relationships. Strong candidates have a proven track record of successfully managing projects for government clients, as well as demonstrated leadership capabilities. A desire to be part of a results-driven, client-focused, fast-paced team who loves the mission of providing best-in-class service to clients is a must. What Your Impact Will Look Like ​​Manage complex mission driven projects for public sector clients ​Own the project scope, timeline, and budget ​Responsible for coordination of cross-functional teams to best serve Granicus customers ​Oversee quality assurance, execution, delivery, reporting and contract compliance for all project deliverables ​Leverage company standard processes and tools for executing, tracking, and billing projects ​Serve as an innovator to strengthen the value of Services projects and to expand offerings ​Provide expertise as a trusted advisor to internal resources, customers and partners ​Maintain proactive approach to executing customer initiatives, anticipating customer needs and guiding decisions based on data and best practices ​Partner with and consult Sales and Customer Success and other internal teams in pursuit of Services opportunities ​Provide feedback to sales and support functions on project execution in retrospective meetings where applicable to adjust proposal and process changes on future projects ​Survey and analyze customer satisfaction of projects delivered by department ​Enlist internal stakeholders to help navigate within a customer organization and manage escalations

Requirements

  • Minimum of 3 to 5 years’ experience overseeing complex projects
  • Experience managing projects and working with distributed/remote teams
  • Have experience and/or enthusiasm for public service, citizen engagement, legislative processes, and communication
  • Commitment to maintain and exceed Granicus’ standard of excellence in project management, deliverables and personnel
  • Enjoy managing simultaneous projects in a fast-paced environment
  • Ability to satisfy project and client objectives and achieve consistently high customer satisfaction feedback
  • Demonstrated project management experience, or any equivalent combination of education and work experience
  • Willingness to travel up to 20% of the time for client immersions
  • Proficient use of CRM solutions (Salesforce preferred)
  • Proficient use of project management solutions (Wrike preferred)
  • Proficient use of Microsoft Office solutions (Word, Excel, PowerPoint)
  • Possess superior communication (oral and written) and analytical skills
  • Have an authentic presence at all times

Responsibilities

  • Manage complex mission driven projects for public sector clients
  • Own the project scope, timeline, and budget
  • Responsible for coordination of cross-functional teams to best serve Granicus customers
  • Oversee quality assurance, execution, delivery, reporting and contract compliance for all project deliverables
  • Leverage company standard processes and tools for executing, tracking, and billing projects
  • Serve as an innovator to strengthen the value of Services projects and to expand offerings
  • Provide expertise as a trusted advisor to internal resources, customers and partners
  • Maintain proactive approach to executing customer initiatives, anticipating customer needs and guiding decisions based on data and best practices
  • Partner with and consult Sales and Customer Success and other internal teams in pursuit of Services opportunities
  • Provide feedback to sales and support functions on project execution in retrospective meetings where applicable to adjust proposal and process changes on future projects
  • Survey and analyze customer satisfaction of projects delivered by department
  • Enlist internal stakeholders to help navigate within a customer organization and manage escalations

Benefits

  • Flexible Time Off
  • Company-Wide Wellbeing Days
  • Work From Home Reimbursement
  • Multiple Health Plan Options
  • Employer HSA Contributions
  • Fitness Reimbursement Program
  • On-Demand Mental Health Support
  • Paid Parental Leave
  • Traditional & Roth 401(k) with a generous company match
  • Life & AD&D Insurance
  • Online Learning Platforms
  • Competitive Salary & Bonuses
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