Weee! - Fremont, CA

posted 23 days ago

Full-time - Mid Level
Fremont, CA
Food and Beverage Retailers

About the position

Weee! is the largest and fastest-growing ethnic e-grocer in the United States, operating in one of the largest underserved categories in retail with affordable access to exciting ethnic food. By partnering with local suppliers, redesigning the value chain and leveraging social buying, Weee! is reshaping the grocery business entirely. Weee! is headquartered in Fremont, CA, and is currently available coast to coast with exceptional growth (5x YoY) across geographies, categories and ethnicities. We have raised $800M+ in funding to date from leading investors including Softbank Vision Funds, DST, Blackstone, Tiger Global, Lightspeed Ventures, Goodwater Capital, XVC and iFly. The opportunity now is to join a rocketship as we prepare for the next stage of growth, and an eventual public listing. This role is onsite 5 days a week in Fremont, CA.

Responsibilities

  • Lead projects across demand planning, first mile, middle mile, and overall supply chain processes to improve operational efficiency and scalability.
  • Oversee and refine customer complaint processes, ensuring seamless coordination between customer service, warehouse, merchandising, product information management, and other relevant teams to enhance customer satisfaction.
  • Collaborate with cross-functional teams to solve process inefficiencies, identify opportunities for improvement, and implement scalable solutions.
  • Utilize data-driven insights to optimize workflows and recommend impactful changes in line with business goals.
  • Execute business process deployment plans, ensuring solutions are delivered on time and achieve desired outcomes.
  • Develop and leverage tools and systems to improve accuracy, efficiency, and overall process effectiveness.
  • Facilitate workshops and process mapping sessions to identify inefficiencies and drive customer-centric design decisions.

Requirements

  • At least 3+ years of professional experience in consulting, supply chain, process improvement, or operational excellence, with a focus on supply chain and customer service.
  • Extensive knowledge of supply chain functions, including demand planning, first mile, middle mile, and process optimization.
  • Experience with customer service workflows and improving end-to-end customer complaint resolution processes.
  • Strong expertise in operational improvement methodologies (e.g., Lean, Six Sigma) and their practical application.
  • Proven ability to independently manage large-scale, cross-functional projects in a fast-paced, high-growth environment.
  • Data-driven mindset with experience in building tools, collecting, and analyzing data to inform decisions.
  • Excellent problem-solving and communication skills, with the ability to collaborate effectively across teams.

Nice-to-haves

  • Familiarity with retail or e-commerce environments.
  • Experience working with multicultural or diverse teams.

Benefits

  • Comprehensive health insurance package, including medical, dental, and vision. PPO/HMO packages
  • 401k, 4% company match
  • Equity and Bonus
  • Vacation, sick and holiday time off
  • Monthly mobile stipend
  • Monthly Weee! Points credits
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