Program Success Coach

About the position

The Program Success Coach's role is to support Special Education Teacher Pipeline program candidates throughout their educational journey to become a Tier III or IV fully licensed special educator. The Program Success Coach serves as the primary contact for programmatic support. The Program Success Coach manages a pipeline of candidates by coaching, motivating, mentoring, removing barriers, problem solving, providing strategies for completion, and progress monitoring.

Responsibilities

• Implement exceptional programming designed to support teacher candidates access to services and supports to successfully complete teacher preparation program and licensed as a Tier III or IV special educator.
• Develop and implement a comprehensive marketing, communication, recruitment and outreach program to ensure eligible candidates are aware of the program and know how to apply to the program.
• Develop and implement a mentoring program for all candidates.
• Contribute to retention, enrollment, and career outcomes through effective coaching.
• Manage a candidate caseload; building relationships, identifying academic and financial concerns, and providing solutions for course completion when candidates face obstacles preventing them from completing their courses.
• Maintain accurate and up to date candidate information in the database; including but not limited to the regular update of candidate statuses, detailed conversational notes, and secure document collection.
• Use best practices and sound judgement to coach candidates with various personal and professional challenges, connecting students to teacher preparation services and other supports as needed.
• Coordinate with teacher preparation program partners to support student enrollment and program completion.
• Meet exceptional customer service standards and communicate regularly and professionally with all district and higher education partners, including special education leadership and candidates, and responding in a timely manner to voicemails, phone calls, text messages, and emails.
• Work closely with the partner districts and teacher preparation program partners to ensure barrier free participation in the program and completion of licensure program.
• Protect the confidentiality of candidate personal information and comply with Family Educational Rights and Privacy Act (FERPA) and/or other applicable procedures, standards, requirements and laws.
• Must comply with all SWWC company procedures and policies, including SWWC privacy and security policies.
• Implement a system to collect feedback from all stakeholders and use the data to make adjustments to the program as needed.
• Provide regular updates about the implementation and outcome of the grant to MDE and partners as required.
• Provide good public relations with member districts, staff, and the general public.
• Follow all policies and regulations.
• Regular and prompt attendance is essential.
• Perform other duties as assigned.

Requirements

• Bachelor's degree required.
• Master's degree in education, special education or related field preferred.
• 5 years working in education setting preferred.
• Must have completed or be willing to complete the New Teacher Center Instructional Coach Training requirements.
• Willingness to work outside of the regular instructional day.
• Excellent oral, written, and technology skills.
• Experience with coordination, higher education programs, advising, recruitment, and academic coaching preferred.
• Valid Driver's License.
• A criminal background check will be conducted on successful applicant.

Benefits

• This position is benefit eligible.