Program Specialist 4

City of Bloomington, Indiana•Indianapolis, IN

1d•Onsite

About The Position

This position provides clerical support to the Administrative Law Judges staffed within the Unemployment Insurance (U.I.) Appeals Division. The responsibilities in this position primarily consist of processing appeal requests, scheduling hearings, and preparing electronic files. The position is also responsible for speaking to hearing parties regarding the status of pending cases and appeals procedures. The State of Indiana offers a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana. The Indiana Department of Workforce Development (DWD) mission is to develop a premier workforce that will allow Indiana employers to flourish and entice businesses from outside our state to relocate to Indiana. Everyone at DWD will be required to think outside-the-box; to determine metrics that will allow for measurement and improvement and efficiencies to be made along the way. Cutting edge technologies will be utilized to help assess Indiana’s employment future. If managed properly, Indiana’s workforce will be second to none and completely prepared for the next phase of the state and country’s economic growth.

Requirements

Working knowledge of state governmental administrative structure
Working knowledge of assigned program area
Effective written and verbal communication skills
Attention to detail and proofreading skills
Organizational skills with the ability to prioritize tasks effectively and multitask
Ability to use Microsoft Office Suite (Word, Excel, Outlook)
Ability to work with sensitive documents and information, and be privy to sensitive agency information without divulging information to internal or external parties
Ability to work independently
Ability to provide effective and professional customer service to internal and external parties.
High School Diploma or High School Equivalent (HSE) and at least 4 years of experience in administrative support, business administration, program support, public administration or related area, applying the outlined knowledge, skills, and abilities in a similar role may be considered.
Ability to perform essential functions with or without reasonable accommodation.

Responsibilities

Serves as a claims specialist and subject matter expert for specific program area.
Accurately processes faxed and scanned hardcopy reports, forms, correspondence, and other documents.
Assigns the correct Form ID to create the appropriate work item, researches missing critical information needed to index incoming documentation, and accurately indexes the critical information to ensure it is associated with the correct customer.
Formats and assigns required tracking data to the imaged documents which become reference tools and work items in the database for the appropriate agency unit.
Provides administrative and clerical support to the Administrative Law Judges within the department.
Provides hearing parties with specific information about their cases, prepares correspondence, maintains reference and resource materials, updates files, forms, and reports.
Performs various daily administrative duties, responds to subpoenas sent to the Fraud unit, sets up potential fraud cases, assist and/or completes the appeals for the unit.
Handles all requests for corrections, non-issue, and requalifications before being processed for appeals.

Benefits

Three (3) medical plan options (including RX coverage) as well as vision and dental plans
Wellness Rewards Program: Complete wellness activities to earn gift card rewards
Health savings account, which includes bi-weekly state contribution
Deferred compensation 457(b) account (similar to 401(k) plan) with employer match
Two (2) fully-funded pension plan options
A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to: 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
Up to 15 hours of paid community service leave
Combined 180 hours of paid vacation, personal, and sick leave time off
12 paid holidays, 14 on election years
Education Reimbursement Program
Group life insurance
Referral Bonus program
Employee assistance program that allows for covered behavioral health visits
Qualified employer for the Public Service Loan Forgiveness Program
Free Parking for most positions
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