Program Operations Specialist

Northeastern University•Boston, MA

18h•$48,610 - $66,839•Onsite

About The Position

The Program Operations Specialist helps facilitate internal processes within the Program Operations team. You will thus ensure that administrative elements associated with student organization recognition and resources are maintained. You will help us manage the Engage/Campus Groups student organization platform for the CSI team and recognized student organizations. You will support the New Student Organization Recognition Process through performing the initial review of applications, guiding, supporting, and mentoring applicants, and advising the Student Organization Approvals Board through the undergraduate Student Government and the VP of Student Affairs within the Graduate Student Government. You will manage the bi-annual registration process for all recognized student organizations and will serve as the Program Manager for those with Tentative and Preliminary Recognition status, ensuring the student organization is knowledgeable of CSI and university-wide policies, protocols, and expectations. You will support the operations of the Student Organization Suite with the Assistant Director of Program Operations. You will help us manage all administrative tasks within the space, including event space reservations, the inventory of program/event materials, assigning and distributing rental items for student programs, student organization mail and package management, and storage space/locker reservation processes. You will manage the student organization consultants to provide engagement opportunities for student organizations. You will help us explore methods that increase and enhance customer service, operational efficiency, and co-curricular opportunities for student engagement through the Student Organization Suite. You will report to the Assistant Director of Program Operations for Recognition and Resources.

Requirements

Bachelor's Degree

Nice To Haves

1+ years experience in customer service related field
Master's Degree in Higher Education, Student Affairs, or similar
1+ years of experience with college students or project management experience as a student or professional
Commitment to creating an inclusive and equitable environment
Demonstrated history of systemic and logical thinking with a focus on customer service

Responsibilities

Manage the Engage/Campus Groups student organization platform for the CSI team and recognized student organizations.
Support the New Student Organization Recognition Process by reviewing applications, guiding applicants, and advising the Student Organization Approvals Board.
Manage the bi-annual registration process for all recognized student organizations.
Serve as the Program Manager for student organizations with Tentative and Preliminary Recognition status, ensuring compliance with policies and protocols.
Support the operations of the Student Organization Suite.
Manage administrative tasks within the Student Organization Suite, including event space reservations, inventory of materials, rental item distribution, mail/package management, and storage/locker reservations.
Manage student organization consultants to provide engagement opportunities.
Explore methods to increase customer service, operational efficiency, and co-curricular opportunities for student engagement.