Program Manager

Rockstar • San Francisco, CA

5d • Hybrid

About The Position

Rockstar is recruiting for an award-winning platform that helps families navigate their child’s educational journey. This platform enables parents to find, apply, and register for schools and programs using a common application system with saved profiles. It also powers backend admissions and operational workflows, making it easy for schools, districts, and educational providers to equitably serve students. The Client Services team is expanding to serve new and existing charter school clients. The ideal candidate has hands-on experience in charter school enrollment/operations and is also technically adept — someone ready to share their expertise and best practices with others while also eager to go deep into software configurations and data analysis.

Requirements

• Strength and experience in each of the above job responsibilities.
• 4+ years of professional experience, at least 2 of which are in PK-12 charter school/CMO operations or administration.
• Adept at prioritizing and managing a high volume of concurrent clients across different stages of onboarding, implementation, and renewal.
• Creative problem-solving skills; proven record of negotiating competing (and conflicting) stakeholder perspectives; ability to balance customer requests with product priorities and business needs.
• Experience gathering and cleaning data, analyzing large datasets, and presenting results/insights to a non-technically savvy audience.
• Comfort with engaging in sales and marketing functions: leading product demos, boothing at events, managing account renewals, discussing expansion opportunities with existing clients, and so forth.
• Excellent communicator, including written and oral.
• Entrepreneurial spirit and drive, extraordinary comfort with ambiguity, enjoyment wearing many hats.
• Among the best at what you do with a growth mindset and desire to constantly improve.
• Passion for education, equity, and social impact.
• Legal ability to work in US and willingness to work continental US hours.

Nice To Haves

• Experience with student enrollment and/or student recruitment.
• Experience managing multiple clients simultaneously.
• Experience collaborating with technical teams (e.g., software engineering, IT).
• Experience with a statistical software package (e.g., Stata, SAS, SPSS, R).

Responsibilities

• Lead implementation projects with new charter customers, developing and managing the project plan and deliverables.
• Directly support multiple customers post-launch with their use of the platform, through training, troubleshooting issues, software configuration, data manipulation and analysis, and identifying opportunities for improving their processes.
• Support efforts to bring in new clients and expand relationships with existing clients.
• As a growing startup, everyone pitches in to do whatever it takes to build the organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed