Program Manager

Texas A&M • College Station, TX

5d • Onsite

About The Position

The Program Manager in Student Assistance Services is instrumental in fostering student success through non-clinical case management services. In addition to helping students navigate challenges by advising them about University resources and processes, you will supervise several full-time case managers, oversee basic needs support programs, and serve as secondary leadership for the unit. The successful candidate will demonstrate excellent professional judgement, collaboration, and problem solving skills.

Requirements

• Bachelor's degree or equivalent combination of education and experience.
• Five years of related experience.
• Ability to work with others.
• Understanding and knowledge of college student development.
• Ability to plan and implement programs.
• Ability to effectively communicate both orally and in writing
• Ability to positively and professionally interact with students and staff
• Excellent communication and presentation skills
• Strong interpersonal and organizational skills
• Working knowledge of office software and computer programs
• Knowledge of principles and methods for student development and engagement
• Skilled in utilizing various learning and active listening strategies
• Ability to orally comprehend and express information and use inductive and deductive reasoning
• Ability to multitask and work cooperatively with others

Nice To Haves

• Master's Degree.
• 5 years experience working in a higher education setting.
• Experience with case management in a higher education setting.

Responsibilities

• Meets, refers, and follows-up with students regarding general questions, concerns, and/or needs. Examples include, but are not limited to concerning behavior, relationship issues, student rules/grievances, absences, and transition issues.
• Consults with faculty, staff, students, and parents on topics including, but not limited to concerning behavior, university/community resources, student rules and absences.
• Provides vision and oversight for Student Assistance Services in order to provide support and resources to the students and families accessing the services of the unit.
• Provides managerial and leadership for case management, and other unit initiatives.
• Coordinates and evaluates new and existing programs including Former Foster initiatives and the Pocket Pantry program.
• Manages program databases and files.
• Liaises with marketing team for all SAS marketing efforts.
• Supports Assistant Director with creating, managing, and analyzing SAS assessments.
• Supervises assigned staff, including Student Development Specialist (Case Managers).
• Provides managerial and budgetary support to SAS staff so they can plan, develop, implement, and manage programs and activities to support students.
• Maintain positive working relationships with office and department stakeholders.
• Serves as a representative on Department, Division, and University committees and task forces, at events, and to department stakeholders as assigned.
• Performs other duties as assigned.

Benefits

• Medical, prescription drug, dental, vision, life and AD&D, flexible spending accounts , and long-term disability insurance with Texas A&M contributing to employee health and basic life premiums
• 12-15 days of annual paid holidays
• Up to eight hours of paid sick leave and at least eight hours of paid vacation each month
• Automatic enrollment in the Teacher Retirement System of Texas
• Free exercise programs and release time
• All employees have access to free LinkedIn Learning training, webinars, and limited financial support to attend conferences, workshops, and more
• Educational release time and tuition assistance for completing a degree while a Texas A&M employee

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level