Program Manager (Remote in US)

Gainwell Technologies LLC•Any city, OH

35d•$49,500 - $70,700•Remote

About The Position

The Program Manager plays a critical role in supporting state government healthcare cost‑containment and recovery programs. This position operates within the Account Management department and is responsible for coordinating deliverables, ensuring contract and SLA adherence, facilitating cross‑departmental collaboration, and supporting both internal leaders and client‑facing initiatives. The ideal candidate thrives in a hybrid role that blends behind‑the‑scenes analytical work with direct client engagement. They will support senior Program Managers and Directors, work closely with operational teams, and help the company meet compliance, performance, and service expectations required under state government contracts.

Requirements

Team-oriented: Works collaboratively and supports colleagues at all levels; eager to learn from senior team members.
Flexible & adaptable: Comfortable shifting between tasks and learning new skills as responsibilities evolve.
Proactive & resourceful: Takes initiative, asks thoughtful questions, and seeks solutions before issues escalate.
Client-service mindset: Communicates professionally and helps build positive client relationships.
Detail-driven: Demonstrates strong accuracy in documentation, reporting, and communication.
Growth-focused: Shows interest in developing toward a more advanced project management role through mentoring and hands‑on experience.

Responsibilities

Assist in the execution of state government healthcare contract requirements, helping ensure alignment with scope, timelines, and performance expectations.
Support tracking of contract deliverables, milestones, risks, and issues; flag items that need escalation to senior staff.
Help review and ensure relevant teams understand basic obligations.
Maintain awareness of SLA metrics and collaborate with internal teams to support performance tracking and timely reporting.
Support Sr. PM and Director with client interaction by preparing communications, gathering updates, and ensuring timely follow up.
Assist with preparing meeting materials, agendas, status notes, and summaries for client and internal meetings.
Contribute to onboarding activities for new clients or new contract components by organizing tasks and tracking progress.
Provide dependable backup support to senior PMs and Directors, helping maintain client continuity and professional service.
Partner with Operations, IT, Analytics, Quality, Compliance, Legal, and Finance teams to support coordinated contract delivery.
Help facilitate communication across internal stakeholders to keep priorities and deadlines aligned.
Assist in gathering, validating, and summarizing data for client requests, internal analysis, or program updates.
Assist in creating and updating project plans, process documentation, workflows, and dashboards.
Track action items, monitor progress, and support identification of issues needing attention.
Help with internal quality assurance efforts and continuous improvement initiatives.
Maintain organized documentation, contract files, and communication logs in accordance with company standards.