A11319 - Program Manager
About The Position
The Program Manager leads strategic programs that enable clients and our organization to achieve meaningful outcomes – on time, within budget, and with high quality. This role fosters alignment across stakeholders and ensures governance, helping to transform ideas into results that improve client experience and operational excellence. The Program Manager ensures strong governance, stakeholder alignment, and effective communication throughout program planning and execution. This work ensures clarity, accountability, and progress for the initiatives that matter most, while creating an environment where teams can thrive and deliver with purpose.
Requirements
- Bachelor’s degree in business, technology, or related field.
- 5+ years of experience managing complex programs with multiple projects and stakeholders.
- Proven record of delivering programs or initiatives on time and within budget.
- Ability to orchestrate, organize and drive outcomes utilizing a collaborative style.
- Experience implementing change management to support organizational transitions and adoption of new processes or systems.
- PMP, Agile or equivalent certification.
- Strong written and verbal communication skills, e.g., ability to write detailed, understandable notes and other business documents.
- Strong facilitation, negotiation, and stakeholder management skills.
- Ability to manage multiple responsibilities under deadline pressure.
- Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Visio.
- Proficiency in Microsoft Project and project consolidation and management tools (“PPM”).
Nice To Haves
- Master’s degree
- Experience within the insurance industry, preferably in life, health, annuity, or long-term care lines of business
Responsibilities
- Monitor program performance, risks, and issues; implement corrective actions as needed.
- Govern program execution and ensure adherence to organizational standards and methodologies.
- Partner with Account Managers to understand client objectives and communicate program status.
- Develop strategic program roadmaps by guiding cross-functional teams to define objectives, projects, business cases, milestones, and sequencing.
- Oversee intake-to-approval process for program-level initiatives, including scoping and estimation.
- Monitor program progress, risks, issues, and dependencies; escalate and resolve barriers.
- Provide accurate reporting and insights to leadership and clients on program health and outcomes.
- Drive accountability across delivery teams to meet timelines, budgets, and quality standards.
- Facilitate stakeholder communication and alignment throughout planning and execution.
- Collect and analyze data to prepare and present clear, compelling insights for key stakeholders.
- Contribute to continuous improvement by identifying process gaps and recommending enhancements.
- Mentor or coach to junior project management resources.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
