Program Manager, Trust Infrastructure (UK)

Persona

About The Position

Persona is seeking a Program Manager, Trust Infrastructure to help build and scale a growing portfolio of initiatives spanning digital identity, fraud prevention, trust services, strategic partnerships, and emerging identity ecosystems across Europe. This role combines aspects of product management, operations, and ecosystem building. The successful candidate will collaborate with external partners, enterprise customers, regulators, internal product teams, and emerging identity networks to launch new capabilities and develop scalable systems. Key areas of focus include digital identity wallets, electronic signatures, and government-backed identity networks, with an overarching goal of defining the future of trust infrastructure in an increasingly complex digital world. Persona is looking for an individual who excels at building from first principles, thrives in dynamic environments, and is motivated by creating structure in ambiguous situations.

Requirements

4+ years of experience in program management, product management, partnerships, operations, or a similar role.
Experience owning complex, cross-functional initiatives involving multiple stakeholders and competing priorities.
Strong written communication skills and the ability to explain complex topics clearly.
Experience working with external partners, vendors, or strategic relationships.
Comfort operating in ambiguous environments where not every process already exists.
Strong organizational and execution skills without becoming overly process-driven.
Fluency with AI tools and a track record of using them to accelerate research, communication, analysis, or execution.
A product mindset—you naturally look for opportunities to simplify, automate, and scale.

Responsibilities

Own strategic relationships with trust, identity, and infrastructure partners across Europe, including onboarding, governance, operational performance, and commercial alignment.
Lead complex customer implementations involving digital identity, trust, and verification capabilities.
Build the documentation, playbooks, and operating systems that allow the business to scale efficiently.
Translate evolving regulatory and ecosystem developments into actionable plans with clear owners and timelines.
Represent Persona in emerging identity ecosystems and strategic industry initiatives.
Consolidate fragmented workstreams into well-run programs with clear accountability and visibility.
Identify opportunities to automate, productize, or simplify operational processes.
Partner closely with Product, Engineering, Compliance, Customer Success, and external stakeholders to bring new capabilities to market.