Program Manager, North America Risk

$124,600 - $180,650/Yr

Visa - San Francisco, CA

Full-time - Mid Level

Hybrid - San Francisco, CA

Credit Intermediation and Related Activities

About the position

The Program Manager for North America Risk at Visa is responsible for overseeing compliance programs that protect the payment system from fraud and illegal activities. This role involves designing and implementing Acquirer Control processes, ensuring adherence to guidelines, and managing risk programs effectively across the payment ecosystem. The ideal candidate will leverage strong analytical skills to translate metrics into strategic actions while fostering positive relationships with stakeholders.

Responsibilities

• Monitor the effectiveness and quality of program operations, processes, practices, and identify opportunities for improvement
• Provide training and documentation to clients to strengthen their ability to prevent and mitigate program violations
• Contribute to the development and enhancement of Best Practices Guides
• Maintain program documentation and records for review and audit purposes
• Prepare monthly management reports on program status, trends and billing
• Perform effectiveness review of Acquirer controls through underwriting and assessment of current practices
• Perform periodic risk-based assessment
• Manage complex Acquirer control for merchant activities
• Lead project teams
• Conduct on-site Acquirer audits, or coordinate audits through 3rd parties
• Support Visa's Close Monitoring process
• Partnership with Merchant Sales and Acceptance (MSA) and Account Executives to share intelligence and risk action plans
• Ensure cross-functional participation and accountability that drives a consistent and timely remediation approach
• Collaboration with Visa Integrity Risk Program Management Office to perform periodic industry reviews of high-risk activities
• Lead key control monitoring activities end-to-end

Requirements

• 5 or more years of relevant work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD
• 6 or more years of work experience with a Bachelor's Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
• Experience in audit, underwriting, and data analysis
• Five or more years risk management experience in the financial services industry, experience managing acquiring or issuing related risks preferred
• Visa or Payments industry experience, with a concentration in Acquirer risk management
• Client and stakeholder relationships, ability to create, manage and set expectations
• Strong analytical and problem-solving skills
• Ability to produce and deliver high-quality reports and presentations to internal and external stakeholders
• Proficient in all Microsoft Office products (Excel, PowerPoint, DB experience a plus)

Nice-to-haves

• Moderate Financial Analysis experience preferred (balance sheet, forecasting etc.)
• Superior knowledge of factors influencing CNP fraud and/or acquirer, issuer risk management practices and fraud mitigation tactics
• Ability to anticipate issues before they arise and work to proactively support resolution

Benefits

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off