Program Manager, North America Risk

Visa - San Francisco, CA

Full-time - Mid Level

Hybrid - San Francisco, CA

Credit Intermediation and Related Activities

About the position

The Program Manager for North America Risk at Visa is responsible for executing compliance programs that protect the payment system from fraud and illegal activities. This role involves designing and implementing Acquirer Control processes, ensuring adherence to standards, and managing risk programs across the payment ecosystem. The ideal candidate will leverage strong analytical skills to drive program objectives and foster relationships with stakeholders.

Responsibilities

• Monitor the effectiveness and quality of program operations, processes, practices, and identify opportunities for improvement
• Provide training and documentation to clients to strengthen their ability to prevent and mitigate program violations
• Contribute to the development and enhancement of Best Practices Guides
• Maintain program documentation and records for review and audit purposes
• Prepare monthly management reports on program status, trends and billing
• Perform effectiveness review of Acquirer controls through underwriting and assessment of current practices
• Perform periodic risk-based assessment
• Manage complex Acquirer control for merchant activities
• Lead project teams
• Conduct on-site Acquirer audits, or coordinate audits through 3rd parties
• Support Visa's Close Monitoring process
• Partnership with Merchant Sales and Acceptance (MSA) and Account Executives to share intelligence and risk action plans
• Ensure cross-functional participation and accountability that drives a consistent and timely remediation approach
• Collaboration with Visa Integrity Risk Program Management Office to perform periodic industry reviews of high-risk activities
• Lead key control monitoring activities end-to-end

Requirements

• 5 or more years of relevant work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD
• Strong analytical and problem-solving skills
• Experience in audit, underwriting, and data analysis
• Five or more years risk management experience in the financial services industry, experience managing acquiring or issuing related risks preferred
• Visa or Payments industry experience, with a concentration in Acquirer risk management
• Client and stakeholder relationships, ability to create, manage and set expectations
• Proficient in all Microsoft Office products (Excel, PowerPoint, DB experience a plus)

Nice-to-haves

• 6 or more years of work experience with a Bachelor's Degree or 4 or more years of relevant experience with an Advanced Degree
• Values teamwork, relationship-building, high degree of ethics and self-motivation
• Highly effective written and verbal communication skills
• Self-starter that is flexible and curious
• Moderate Financial Analysis experience preferred (balance sheet, forecasting etc.)
• Superior knowledge of factors influencing CNP fraud and/or acquirer, issuer risk management practices and fraud mitigation tactics

Benefits

• Medical
• Dental
• Vision
• 401(k)
• FSA/HSA
• Life Insurance
• Paid Time Off
• Wellness Program