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About the position
The Corporate Infrastructure Services team (CIS) is part of the IT Services organization that supports all Amazonians at corporate offices. CIS designs, plans, builds, maintains, and deprecates the infrastructure in all corporate offices worldwide. This includes running Amazon's corporate campus and building infrastructure worldwide. Everything from deploying and maintaining the wired and wireless networking to printers, to the AV systems in our conference rooms. Where there's technology at play in these buildings, CIS is responsible for keeping it healthy and running for our customers. We are passionate about ensuring our customers receive world-class IT Services and making sure they have the best possible experience while working from the office. In this critical role, you'll act as the linchpin for regular business reviews, financial planning, and operational reporting. Partnering with teams across the IT Services organization, you'll lead recurring line-of-business activities in the Office Infrastructure Management org, including Weekly, Monthly, and Quarterly Business Reviews (WBR, MBR, QBR), annual financial planning, and goal-setting reviews. Your efforts will directly impact the efficiency, transparency, and strategic alignment of our IT services.
Responsibilities
- Facilitate and manage the cadence of WBR, MBR, and QBR processes, ensuring actionable insights and alignment across teams.
- Collaborate with stakeholders to streamline recurring line-of-business activities, enhancing communication and decision-making.
- Partner with other IT Services teams to align strategies, share best practices, and drive continuous improvement.
- Establish, monitor and facilitate progress of all organisational goals and targets.
- Identify and prioritize the working list of cross group collaboration opportunities.
- Lead the annual planning process such as RoTB and Goal Planning, and headcount allocation.
- Set and drive regular cadence of communications to various stakeholders including internal team members and external audiences.
- Responsible for communications of key initiatives across staff leaders.
- Drive staff meeting agendas and manage follow-up actions.
- Manage agendas/topics for staff meetings, strategic off-sites, and other important reviews.
- Prepare updates and business reviews with executive leaders.
Requirements
- 3+ years of program or project management experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams
Nice-to-haves
- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
Benefits
- Medical benefits
- Financial benefits
- Equity options
- Sign-on payments
- Comprehensive employee benefits package
