Program Manager AI Adoption & Enablement (Remote Opportunity)

First American•Irving, FL

3d•Remote

About The Position

The Program Manager, AI Adoption & Enablement will lead employee adoption, engagement, and operational enablement efforts related to AI technologies across the Lender Division. This role is responsible for coordinating initiatives that help teams understand, adopt, and effectively utilize AI-enabled tools, workflows, and operational solutions to improve productivity, efficiency, collaboration, and customer experience. This individual will work closely with operational leadership, sales, public relations, product, and marketing to support AI readiness, user adoption strategies, communication plans, governance coordination, and organizational change management activities. The ideal candidate is highly organized, collaborative, and passionate about helping employees embrace new technologies and operational innovation.

Requirements

Bachelor’s degree in Business, Operations, Communications, Marketing, Organizational Development, Project Management, or related field.
3–6+ years of experience in program management, employee enablement, operational coordination, change management, training coordination, or related roles.
Experience coordinating cross-functional initiatives involving multiple business stakeholders.
Strong communication, organizational, facilitation, and stakeholder management skills.
Experience supporting organizational change initiatives, training efforts, or employee engagement programs.
Ability to manage multiple priorities and adapt in a fast-paced environment.
Strong attention to detail, follow-through, and operational coordination skills.

Nice To Haves

Familiarity with generative AI concepts, custom GPTs, workflow automation, or AI-enabled business tools.
Experience supporting employee technology adoption, AI enablement, operational transformation, or business process improvement initiatives.
Mortgage, lending, financial services, or regulated industry experience preferred.
Experience coordinating governance, compliance, or operational approval processes.
Prosci, PMP, Agile, Lean, or related project/change management certifications are a plus.

Responsibilities

Lead initiatives that drive employee awareness, adoption, and effective utilization of AI-enabled tools and workflows across the Lender Division.
Act as the primary point of contact for the Lender Division AI Center of Excellence stakeholders to discuss program roadmap, status, risks, and goals.
Coordinate AI enablement programs, employee engagement efforts, onboarding activities, communications, and operational readiness initiatives.
Partner with operational and business leaders to identify opportunities for AI adoption that improve productivity, efficiency, and employee experience.
Support development and distribution of AI training materials, internal documentation, FAQs, training, user guides, and best practices.
Gather employee feedback, adoption insights, operational challenges, and enhancement opportunities to support continuous improvement.
Help establish and reinforce responsible AI usage standards, governance practices, and operational guidelines.
Promote a culture of innovation, continuous learning, and AI-enabled operational excellence.
Coordinate operational AI initiatives, employee enablement activities, and strategic business programs across multiple teams.
Track timelines, deliverables, risks, dependencies, action items, and adoption milestones.
Facilitate meetings, stakeholder communications, project updates, and follow-up activities.
Maintain project documentation, implementation plans, governance workflows, and operational readiness materials.
Support organizational change management activities associated with AI implementation and operational transformation efforts.
Assist with implementation and coordination of AI-enabled operational tools, workflow automation initiatives, and custom GPT-related solutions.
Document business needs, operational use cases, workflows, and process improvement opportunities.
Coordinate user testing, pilot programs, feedback sessions, and adoption monitoring activities.
Help evaluate operational effectiveness and employee adoption metrics related to AI initiatives.
Maintain familiarity with generative AI concepts, AI governance standards, workflow automation, and emerging AI capabilities.
Collaborate with operations, sales, public relations, compliance, marketing, HR, and leadership teams to support AI adoption initiatives.
Coordinate governance activities, approvals, communications, and documentation related to AI programs and operational initiatives.
Support legal and compliance coordination associated with AI-enabled tools, communications, and operational processes.
Ensure project documentation, communications, and operational materials remain organized and up to date.
Identify opportunities to improve AI adoption processes, employee engagement strategies, and operational workflows.
Support development of scalable AI enablement frameworks and operational best practices.
Monitor industry trends, employee adoption strategies, and emerging AI technologies relevant to lending operations and business productivity.
Foster collaboration and alignment across teams to support successful AI transformation initiatives.