Program Assistant, Job ID #5049

JVS Toronto•Toronto, ON

2d•CA$49,404 - CA$50,397•Onsite

About The Position

The JVS Integrated Employment Services (IES), funded by MLITSD and managed by WCG, provides employment services to unemployed individuals of all ages, financial backgrounds and skills to help them gain and retain employment within their field or a related field. To achieve its goal, the program provides a range of services including one-on-one employment counselling, employment workshops, job development/placement services and job retention supports. In addition, IES collaborates with other programs to ensure efficient and smooth operations through streamlining client referrals to appropriate services.

Requirements

High school education; Diploma or Certificate in Administration preferred
2 years of administrative experience
Sales and/or customer service experience
Excellent administrative, data entry, analytical, interpersonal, and problem-solving abilities
Computer literate with the ability to learn systems used by the agency (ie. EOIS, CAMS, FFAI, CaseFLO, Salesforce); Proficient in Microsoft Office
Strong technical skills and a proven ability to master new databases and tools
Effective verbal and written communication skills with a proven ability to conduct research
Strong organizational and time-management skills; detail oriented
Customer service oriented and strong interpersonal skills; culturally sensitive
A clear Criminal Record and Judicial Matters Check is required for this position

Responsibilities

Conduct regular follow-ups to track client progress, obtain relevant information on employment status, collect required documentation and keep accurate records of the outcomes within required timelines to achieve program targets
Initiate and process employment related financial supports and gift cards to eligible clients
Responsible for administration of the centralized client intake across JVS Toronto programs; coordinate recruitment and referrals, screen referrals for appropriate programs; understand the flow of client activities for all programs
Provide information to potential clients and referral sources, along with promoting services and answering questions knowledgeably
Support system/process implementation, including completing data entry in funder’s database and maintaining electronic file records
Conduct the case closures in various funders and internal data bases, assuring all needed information and documentation is on file
Set up and maintain up-to-date participant records and accurate filing systems, along with storage and disposal in accordance with JVS Toronto Privacy Policy
Maintain tracking spreadsheets as well as utilize multiple database tools to update participants’ progress and outcomes including preparation of program reports
Assist with organizing appointments, orientations, and workshops
Provide front desk/reception duties and customer service to all clients, employers and visitors
Assist with organizing events, outreach activities, etc.
Other duties as assigned.