Professional Services Consultant - Aptos ONE

Aptos Retail

21d•$67,000 - $100,000

About The Position

Making a career change is a big decision. Why consider Aptos? Become a part of a team that is passionate about creating and delivering cutting-edge solutions for retailers worldwide. At our company, we’re dedicated to supporting your career aspirations and helping you exceed your goals. You’ll benefit from industry-leading training, global development opportunities, and the chance to collaborate within a diverse culture across our offices in nine countries. Our inclusive culture reflects our purpose: to make a difference for every colleague, every client, every day. As a leading provider of Unified Commerce solutions for retail, our technology empowers top retail brands by optimizing product management, promotions, merchandising, and store operations. With the global shift toward our cloud-native, microservices architecture, opportunities for career growth have never been more exciting. Today, more than 100,000 retail stores in fashion, grocery, footwear, general merchandise, discount, and sporting goods rely on our solutions to generate nearly $2 trillion in annual revenue. We hope you’ll join us in driving innovation and delivering impactful solutions as we continue leading the Unified Commerce revolution. Professional Services Consultant – Aptos ONE Company Overview Aptos is a recognized global provider of technology solutions that help more than 1,000 retail brands deliver every shopper a personalized, empowered, and seamless experience — no matter when, where or how they shop. Our success is built upon our long history of innovation and collaboration, and our future success will be fuelled by passionate, professional colleagues who are driven to find new ways to put the latest technologies to work to solve the many challenges that retailers face. We’re always looking for candidates with a desire to innovate, grow and learn from each other as we work together to help the world’s leading retail brands succeed and thrive. Position Overview: As the techno-functional Professional Services point of sale expert, you will work closely with merchants of all sizes and complexity as well as internal cross-functional colleagues and stakeholders to ensure successful delivery of the solution. You will advise merchants on best practices, gather, and document requirements and configure, test, and deliver a solution that adds maximum value for the merchant.

Requirements

Minimum of 5 years of experience in POS implementations or a comparable role
Experience working in retail is highly preferred.
Ability to present a strong credible image to our customers.
Strong communication, documentation, and presentation skills
Strong multitasking and time management skills
Flexibility and adaptability
Experience working with system integrations.
Knowledge of retail data & data relationships
Experience working with relational & non-relational database technologies.
Very strong troubleshooting skills and technical aptitude
General understanding of networking technologies (VPN, firewall etc)
Innovation and ingenuity
Enjoy collaboration in a team environment.
Analyze Gap requirements throughout Project Implementation
Ability to communicate fluently in English (written and spoken)
Ability to work remotely efficiently and deliver results on time
Travel will be required.

Nice To Haves

Experience working directly or indirectly with other Retail functional domains (merchandising, sales audit, eComm etc).
Knowledge and Navigation surrounding Amazon Web Services (AWS) cloud. Including but not limited to IAM Credentials, Cloud object storage, and AWS console.
Experience with POSTMAN, REST API, and other test tools.
Experience with Jira, Confluence, and M365 application tool sets.
Experience and knowledge of OKTA and Keycloak User Management.
Understanding of modern security technologies, compliance standards & processes.
Experience working on Agile projects.
Bachelor’s Degree in a related technical field.

Responsibilities

Manage client expectations and drive a stellar client experience.
Partner with business stakeholders to confirm understanding of business drivers and strategy.
Leverage industry and organizational standards, patterns, and best practices to deliver maximum value.
Establish and foster strong relationships with a broad audience of customers, service providers, vendors, partners, peers, and leadership.
Collaborate with cross-functional peers in an agile environment to establish and maintain organizational best practices, processes, and methodologies.
Proactively lead design sessions with our customers and peers to drive toward decisions related to application configurations.
Configure, document, test & deliver a cloud based point of sale solution within defined time & budget constraints.
Work with project managers to define tasks, estimated efforts and requirements to deliver required solutions.
Be respected as an authoritative source on a narrowly defined functional domain, but remains generally knowledgeable regarding broad industry segments.
Deliver comprehensive end-user training & support to business and technical users of all levels.
Log, troubleshoot, diagnose, and resolve technical and functional issues (e.g., application, application integrations, network and hardware)
Participate in the sales process to provide estimates and granular level of effort estimates for anticipated scope.
Provide mentorship to junior team members locally as well as globally.
Perform other duties as assigned.