Production Technician Supervisor

St. Matthews Pharmacy•Louisville, KY

12d•Onsite

About The Position

Make a Difference Every Day! Help Achieve Remarkable Outcomes in Addiction Treatment and Change Lives. Join a Growing Company with Opportunity for Career Advancement. Through an innovative pharmacy program, St. Matthews Pharmacy removes barriers to treatment and delivers life-saving services and medications to patients in a stigma-free environment. Join a company that is driven by a higher purpose-to make a difference in the lives of those they serve, especially those affected by addiction. A leader in quality standards, St. Matthews Pharmacy provides solutions for payers, clinicians, and organizations involved with substance use disorder. St. Matthews Pharmacy is one of the only companies that offers access to all FDA approved medications for substance use disorder through our full-service, high-touch pharmacies. We are seeking a talented Production Technician Supervisor to join our team at St Matthews Pharmacy. The PTS position performs a mixture of pharmacy technician duties, oversees a team of pharmacy technicians focused on specified areas of work within the pharmacy, and is a point of contact/champion of their assigned program. This position emphasizes leadership, innovation, collaboration, and advocacy in the assigned program field, i.e., substance use disorder, biologics, and infectious disease. This role serves as a frontline operational leader responsible for driving team performance, productivity, and engagement within the assigned area of the Specialty Pharmacy. The Production Technician Supervisor is accountable for building a high-performing team, ensuring consistent execution of standardized workflows, and achieving defined operational, quality, and service-level outcomes. This position requires strong people leadership, decision-making, and the ability to lead through growth and change. The Tech Supervisor reports to the Clinical Services Manager.

Requirements

Active registration/certification from the KY Board of Pharmacy as a Pharmacy Technician; registered in good standing.
5+ years' experience and/or training as a Registered Pharmacy Technician, Required.
1+ year experience in a supervisor or supervisory role required training, developing, or managing a team of 3+ people, preferred.
Strong people leadership skills, including coaching, performance management, and team development.
Ability to build accountability, drive engagement, and lead teams in a fast-paced production environment.
Demonstrated ability to make sound operational decisions and manage competing priorities.
Focus on quality, consistency, detail, and adherence to standard operating procedures.
A desire to lead and help people grow and become successful in their roles.
Organized and efficient with administrative tasks (payroll, scheduling, reporting, and monitoring).
Ability to evaluate options and to make efficient decisions, escalating concerns when appropriate.
Collaborate seamlessly with cross-functional teams to achieve organizational objectives through effective communication, shared accountability, and collective problem-solving.
Ability to self-motivate, working both independently and on a team.
Ability to prioritize and complete multiple tasks.
Ability to work at a fast pace, subject to many interruptions.
Ethics - Treat people with respect; working with integrity and work ethically, upholding organizational values.
Communication - Excellent verbal and written communication skills, as well as strong interpersonal, organizational, and customer service skills.
Current knowledge of all applicable state and federal pharmacy laws, rules, and regulations.
Proficiency using a computer and ability to navigate computerized systems, including Microsoft Word, Excel, Outlook, and pharmacy operation systems like Pioneer.

Nice To Haves

Associate or bachelor's degree or equivalent work experience, preferred.
National certification (e.g. PTCB) preferred.
Experience using Pioneer, preferred.

Responsibilities

Own overall team performance, engagement, and retention for direct reports.
Build and maintain a high-performing, accountable technician team aligned to organizational expectations.
Provide structured coaching, feedback, and development planning for all team members.
Conduct performance management activities, including addressing underperformance and reinforcing behavioral standards.
Lead daily team huddles, priorities, and communication to ensure alignment and execution.
Partner with HR and leadership on hiring, onboarding, and talent development initiatives.
Lead day-to-day operations of a team of pharmacy technicians, ensuring execution, accountability, and alignment to performance expectations.
Communicate, reinforce, and drive achievement of operational goals, ensuring team accountability to defined productivity, quality, and service metrics.
Drive operational excellence in your dedicated focus area, ensuring adherence to all SOPs and policies with appropriate documentation.
Responsible for achieving defined operational performance metrics, including productivity, quality, accuracy, turnaround times, and service levels.
Assign and prioritize work to optimize workflow efficiency, resource utilization, and service levels.
Provide ongoing coaching, performance feedback, and development support to improve individual and team performance.
Interface cross-departmentally, including with sales, as the champion of their disease states.
Participate in candidate interviews and inform hiring decisions in collaboration with the VP of Ops and Human Resources.
Manage team scheduling, payroll approvals, and overtime in alignment with operational needs and labor compliance requirements.
Maintain accurate records, including employee attendance, training documentation, and performance data, for direct reports.
Serve as the program champion for assigned specialty areas, driving operational execution, growth, patient outcomes, and provider satisfaction.
Monitor and support program performance, including patient adherence, service quality, and operational efficiency associated with assigned specialty focus.
Foster strong relationships with related organizations, clients, and healthcare providers to create a network of support and resources for the program.
Collaborate and partner with peers, i.e., additional Production Technician Supervisors.
Support strategic planning efforts, understanding and meeting measurable goals set for the program's growth and success.
Exhibit ethical leadership, maintaining high standards of integrity and professionalism in all aspects of program management.
Regularly solicit feedback and use suggestions from clients, staff, and others to improve the program.
Support organizational growth initiatives, including onboarding new programs, scaling operations, and adapting to evolving business needs.
Perform Pharmacy Technician duties, including but not limited to: Maintain competency in core technician responsibilities and provide support as needed to ensure operational continuity; primary focus remains on leadership, oversight, and team performance.
Perform data entry, including patient demographic, billing, medical history, and prescription information.
Dispense and package medications under the direction of the on-duty pharmacist.
Answer phones and conducts customer outreach calls regarding compliance and routine matters in accordance with the patient management program.
Report any misconduct, suspicious, or unethical activities to the Compliance Officer.
Ensure compliance with all licensure and federal, state, and local laws and regulations; observe the company's policies on "best practices."
Assist in resolving patient concerns and complaints.
Report product incidents as required in accordance with company policy.
Participate in surveys conducted by authorized inspection agencies.
Participate in the company's Performance Improvement program as requested.
Participate in in-service education programs provided by the company.
Pursue continuing education programs appropriate to job responsibilities and registration requirements.
Know regulatory requirements and accreditation standards applicable to the job duties and ensure compliance with these in conducting activities.
Other duties as assigned.