Production Supervisor

American Addiction Centers • Milwaukee, WI

11d • $27 - $40 • Onsite

About The Position

The Production Supervisor will supervise the preparation and service of food and beverages in the main production kitchen and any satellite operations. This role involves evaluating and recommending changes in techniques, methods, procedures, products, and equipment to ensure an efficient operation within established budgetary guidelines. The supervisor will assign and monitor the work of staff, manage schedules, and maintain adequate staffing levels. Additionally, they will direct and coordinate menu development for quality, therapeutic appropriateness, and cost-effectiveness, including developing menu cycles for retail operations and modifying choices to meet requirements. The position also entails developing and implementing departmental policies and procedures for inventory, forecasting, ordering, labeling, storage, and food portioning standards. Maintaining food service safety programs, conducting safety inspections, and investigating accidents are key responsibilities. The supervisor will establish quality standards for customer satisfaction, develop and implement corrective action plans based on feedback, and implement a comprehensive Hazard Analysis Critical Control Point (HACCP) program for sanitation and regulatory compliance. Preventive maintenance for all food production equipment, including daily inspections, is also required. The role involves managing production budgets, maintaining targeted cost ratios for food, labor, and supplies, and determining food cost and cost of goods. The Production Supervisor will prepare annual budgets and operating reports in conjunction with the Manager and perform human resources responsibilities for staff, including coaching, performance reviews, and managing staff morale. Recommendations for hiring, compensation, promotions, corrective actions, and terminations are part of the role. The incumbent must understand and adhere to the organization's Code of Ethical Conduct and ensure compliance with applicable policies, regulations, and laws.

Requirements

• ServSafe Food Handler certification issued by the National Restaurant Association needs to be obtained within 1 year.
• High School Graduate.
• Typically requires 3 years of experience in food service operations and food preparation, including service techniques, cashiering and sanitation standards, and/or general and modified diets in a large hospital or hotel/restaurant food service environment, with experience as a lead or senior level staff.
• Intermediate computer skills in Microsoft office software (Word, Excel, PowerPoint) or similar products, electronic mail and Internet.
• Excellent verbal, oral and written communication skills to effectively interact with a variety of internal and external customers/staff.
• Excellent leadership skills including problem solving and decision-making.
• Must be self-directed, organized, and pay attention to detail.
• Demonstrated ability to perform arithmetic calculations.
• Ability to stand/walk the majority of the workday with exposure to slippery floors.
• Required to lift up to 25 lbs. and occasionally lift up to 50 lbs.
• Able to push/pull up to 100 lbs.
• Working atmosphere may contain odors from food and dust from floor, spices, etc.
• Exposure to temperature extremes; ability to deal with the potential for burns from food preparation.
• May be exposed to mechanical, electrical and chemical hazards.
• Protective clothing must be worn as necessary.
• Will be exposed to sharp knives, other sharp cooking utensils, heat from ovens and other hazards in a kitchen environment.
• Operates all equipment necessary to perform the job.

Responsibilities

• Supervises the preparation and service of food and beverages in the main production kitchen and any satellite operations.
• Evaluates and recommends changes in techniques, methods, procedures, products, and equipment to ensure an efficient operation within established budgetary guidelines.
• Assigns and monitors work of staff and manages schedule.
• Maintains adequate staffing levels to ensure an efficient operation in accordance with on-site food service needs and special functions.
• Directs and coordinates the development of menus to ensure quality therapeutic appropriateness and adequate cost to value ratios.
• Develops menu cycles for retail operations, and modifies menu choices to meet requirements.
• Develops and implements departmental policies and procedures including inventory, forecasting and ordering systems, labeling and storage, and food portioning standards.
• Maintains the food service safety programs.
• Conducts regular safety inspections and accurately documents and investigates accidents.
• Establishes quality standards for customer satisfaction and develops and implements corrective action plans based on survey feedback and patient tray assessments.
• Develops and implements a comprehensive Hazard Analysis Critical Control Point program to achieve a high level of sanitation and compliance with appropriate regulatory agencies.
• Responsible for preventive maintenance for all food production equipment, which includes conducting routine inspections of production areas and equipment on a daily basis.
• Manages the production budgets; maintains targeted cost ratios for food, labor and supplies, and determines food cost and cost of goods.
• Prepares annual budget and operating reports in conjunction with the Manager.
• Performs human resources responsibilities for staff which includes coaching on performance, completes performance reviews and overall staff morale.
• Recommends hiring, compensation changes, promotions, corrective action decisions, and terminations.
• Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that personal actions, and the actions of employees supervised, comply with the policies, regulations and laws applicable to the organization's business.

Benefits

• Competitive compensation
• Generous retirement offerings
• Programs that invest in your career development
• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED