Production Operations Analyst – Level 1
Hudson Manpower•Cincinnati, OH
•Remote
About The Position
Seeking a Production Operations Analyst to support 24x7 mainframe and open systems operations for a large financial services client. In this role, you'll monitor and support production job scheduling, triage failures, and work to maintain service level agreements across a complex, enterprise-scale technology environment. This is a critical infrastructure role for someone who thrives in a structured, high-accountability operations setting.
Requirements
- Associate's or Bachelor's degree in a related field, or 1–3 years of equivalent work experience
- Working knowledge of an automated mainframe/open systems scheduling platform — IBM Tivoli Workload Scheduler preferred
- Familiarity with Tape Storage Management (TSM) or similar backup software
- Experience with multiple hardware/software platforms: Windows, UNIX, MVS, IBM mainframe, JES2, and monitoring tools
- Strong communication and interpersonal skills
- Dependable and flexible — ability to work nights, rotating weekends, and holidays in a 24x7 environment
Responsibilities
- Monitor, support, and troubleshoot production schedules and workflow for mainframe and open systems environments, using automated monitoring tools to identify failures, degradation, and late dependency events
- Triage problems and take corrective action to ensure availability and minimize downtime
- Follow and contribute to standard operating procedures, recommending improvements to increase operational efficiency and customer service
- Develop a thorough understanding of production schedules, job flows, and service level deadlines
- Resolve moderately complex processing issues and delays
- Complete checklists and turnover logs for audit compliance
- Assist with troubleshooting Remote File and Data Transmission delivery issues
- Analyze recurring problems and present improvement recommendations to senior technicians or management
- Assist in maintaining technical documentation and SOPs
- Provide daily support to end users and programming groups
- Collaborate with senior staff on work assignments as needed
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
