Pricelabs - Chicago, IL

posted 2 months ago

Full-time - Entry Level
Remote - Chicago, IL
Professional, Scientific, and Technical Services

About the position

The Product Specialist role at PriceLabs serves as the primary point of contact for customers, focusing on delivering exceptional support and service. This entry-level position is designed for individuals looking to start their careers in the B2B SaaS space, with opportunities to transition into various departments such as Data Science, Sales & Success, and Marketing. The role requires working night shifts from 6 PM to 2:30 AM IST, emphasizing the importance of customer satisfaction and problem resolution.

Responsibilities

  • Taking ownership of customer issues reported and seeing problems through to resolution
  • Conducting product walkthroughs and providing resolutions to customers' queries
  • Researching, diagnosing, troubleshooting, and identifying solutions to resolve customer issues
  • Providing prompt and accurate feedback to customers
  • Ensuring proper recording and closure of all issues
  • Answering questions over email, phone calls, & live video calls
  • Finding ways to go above & beyond to help customers

Requirements

  • Empathy and patience
  • Curiosity and a problem-solving mindset
  • Previous experience at a start-up or in a customer support role
  • Strong analytical background, particularly with math and numbers
  • Solid verbal, written, presentation, and interpersonal communication skills
  • Experience with Databases, including SQL queries
  • Proficiency in Microsoft Excel and PowerPoint
  • Experience working with Zohodesk or other support/service software

Benefits

  • Remote-first work environment
  • Opportunity to work with an industry-leading product
  • Collaboration with a global team of passionate individuals
  • Equal opportunity employer with a commitment to diversity
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