Quest Diagnostics Incorporated - Secaucus, NJ

posted 20 days ago

Hybrid - Secaucus, NJ
Ambulatory Health Care Services

About the position

The Product Specialist/Associate Product Manager (Allergy/Celiac) will support new solution development and life cycle management for sub-segments through a cross-functional team reporting to the Product Director. This position will support Infectious Disease. This is a hybrid position based in Secaucus, NJ (preferred) but remote candidates will be considered.

Responsibilities

  • Work with the Product Director to identify, develop and implement solutions addressing unmet customer needs that will drive profitable growth in sub-segment.
  • Build partnerships with key internal & external stakeholders, providing both strategic counsel and support to all areas of the function.
  • Execute effective life-cycle management across the sub-segment through robust cross-functional team management.
  • Support the Value Delivery partners to achieve agreed revenue, volume and margin targets in AOP.
  • Partner with Marketing on strategy and mix.
  • Assess new products/solutions to enable prioritization within R&D, IT and Operations.
  • Generate customer insights to define customer/market sub-segment needs to drive product/portfolio solution, priority setting, risk management.
  • Conduct market research to evaluate sub-segment market trends, track changing behaviors, and identify unmet needs.
  • Define and manage sub-segment metrics (including TAT and other potential requirements such as billing programs, prior authorization etc.).
  • Assure the voice of customer is brought into the in-line and product/solution creation process.
  • Understand the competitive landscape to ensure we have winning solutions in development and in the marketplace.
  • Understand continuum of care requirements and gaps.
  • Analyze financial data (i.e. volumes, revenue, costs, test margins) and client ordering behavior data to identify patterns to help make informed decisions on commercial strategies and portfolio decisions.

Requirements

  • Bachelor's Degree (Required), MBA preferred
  • Domain knowledge - Understanding of the lab industry and Healthcare landscape
  • Customer Focus - build strong (internal) customer relationships and delivering customer-centric solutions
  • Story Telling + Effective Communication - Developing and delivering product messages that convey a clear understanding of the unique needs of different audiences
  • Collaboration/Team oriented - Building partnerships and working collaboratively with others to meet shared objectives; ability to motivate and work well with diverse, cross functional teams and in a matrix environment
  • Decision Quality - Making good and timely decisions that keep the business moving forward
  • Curiosity - demonstrates a proactive interest in understanding portfolio needs, market dynamics, competitive landscape, customer needs, and channels to growth
  • Business Insight - Applying knowledge of business and the marketplace to advance the organization's goals
  • Plans & Aligns - Planning and prioritizing work to meet commitments aligned with organizational goals
  • Financial Acumen - Basic understanding of key financial principles, including revenue, costs, and profitability; Ability to forecast within a product context
  • Excellent project management skills - Ability to manage multiple projects at once
  • Superior communication skills - including ability to develop superior slide presentations and deliver formal business presentations
  • Initiative - ability to independently problem solve and find resolutions
  • Strategic thinking - ability to think critically and connect details to broader business goals
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