Product Sales Support Specialist

Shamrock Foods•Phoenix, AZ

3d•Onsite

About The Position

The Product Sales Support Specialist works as a liaison between Sales, Planning Analysts, Category Management and External Contacts such as Brokers and Vendor Representatives to help resolve customer related activities.

Requirements

High School diploma or GED
2+ years of sales or sales support experience or five years related industry experience and/or training
Effective problem-solving, including identification of problems, data collection, drawing conclusions and conflict resolution
Consultative, solutions-oriented and value-based approach to managing/leveraging business transactions and customer partnerships
Demonstrated ability to meet established goals and metrics
Proficient written and verbal communication skills required for both internal/external customer interface.
Proficient in Microsoft Office suite; Word, Excel and Outlook
Must be flexible and willing to work the demands of the department which are subject to weekends, and holidays.

Nice To Haves

Experience working cross-functionally with Sales, Supply Chain, Category Management and external vendors a plus
Experience with Salesforce or Customer Relationship Management (CRM) software preferred

Responsibilities

Serve as the first point of contact for Sales regarding all supply related inquiries.
Work cross-functionally with Supply Chain, Category Management and external vendors to execute supply related inquiries.
Effectively communicate important information as it relates to product inquiries within division departments such as Category Management, Supply Planning and Brokers/Vendors.
Resolve Internal Sales inquiries submitted through Shamrock Connect in a timely manner.
Resolve inquiries regarding product availability, pricing, specification sheets, nutritional information and other related information.
Gather product specification information to create product item codes.
Perform other duties as assigned.