Product Owner, Fraud, Waste & Abuse

Manulife•Boston, MA

2d•Hybrid

About The Position

We are seeking a strategic and customer-focused Product Owner to lead high-impact fraud initiatives and shape the vision, roadmap, and delivery of key Fraud, Waste & Abuse capabilities. In this role, you will own the product backlog, translate business needs into clear priorities, and partner with agile, technical, and cross-functional teams to deliver meaningful outcomes. The ideal candidate brings strong Long-Term Care experience, a data-driven mindset, and the ability to balance customer insight, technical constraints, and business value to continuously improve product performance and innovation.

Requirements

Required experience in Long-Term Care (LTC), preferably within Fraud, Waste & Abuse, claims, or related product environments.
Strong organizational, analytical, and problem-solving skills, with the ability to navigate ambiguity and manage competing priorities.
Excellent verbal and written communication skills, with the ability to clearly articulate product vision, opportunities, and outcomes to diverse stakeholders.
Solid understanding of technical architecture, current technology stacks, and platform constraints to support effective product decisions.
Proven experience facilitating journey mapping, story mapping, and roadmap planning sessions to align teams and define priorities.
Demonstrated ability to lead projects or workstreams independently, provide subject matter guidance, and coordinate small cross-functional teams.
Experience in product development, project and change management, with a strong focus on delivery, stakeholder alignment, and continuous improvement.
Ability to use KPIs, data interpretation, and performance tracking to validate decisions, measure outcomes, and drive ongoing optimization.

Responsibilities

Lead and prioritize critical fraud initiatives to deliver business value.
Drive product strategy, roadmap, and delivery for Fraud, Waste & Abuse capabilities.
Own and prioritize the backlog, including epics, stories, and themes aligned to strategy.
Represent the voice of the customer by incorporating user research and feedback into product decisions.
Partner with agile teams, Scrum Leads, and cross-functional stakeholders to deliver prioritized features.
Use KPIs, experiments, and data analysis to measure performance and guide product direction.
Collaborate with Engineering, Design, and leadership to identify pain points and accelerate value delivery.
Oversee release planning, remove roadblocks, and continuously improve through learning and adaptation.